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All reviews (3)

Review of the Starling Bank, Current Account:

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Just will not listen

When I first started with Starling, they were great. Now however, I find they treat their customers with some disdain. My experience with their feedback process ('starlingbank dot com/contact/') is if you use it, they email you back and tell you to go to the app. If you've crafted a detailed email with your feedback originally, then you are told to go to the app which is limited to 500 characters, you could come unstuck. Challenging for anyone who has communication challenges wishing to articulate feedback effectively. They also do not respond to any feedback submitted. So I officially complained, Starling upheld my complaint and agreed their web site is misleading in this regard, but five months later, no change to their website. As this is not a financial matter involving money, the FCA will not look into this. So Starling just continues to ignore and mislead its customers with regards to feedback. Reviewed on: 15th March 2025

Review of the Starling Bank, Current Account:

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Knowledgeable, empowered and the customer with control.

Knowledgeable and empowered customer service staff, plus great products compared to the test of the market. Also, Octopus gives the customer s great deal of control, which is nice to see. Reviewed on: 13th March 2024

Review of the AA, Car Insurance:

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Big wheels keep on turning......you over

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are covered". The AA then had my car towed to a garage of their choice who informed me they could only source after market parts. So, I asked my insurance company if they would be happy with that. They clearly expressed they would not be, they also expressed for safety and roadworthy purposes both sides of the suspension should be replaced. The garage confirmed this stance too. So I had to source and pay for the parts to hand to the garage to fit, remember this is the garage the AA has approved and organised my recovery with. But then the claim starts with the AA, Karl in the claims department in particular, seemed to be belligerent in his view and would not budge from the letter of the AA's policy, i.e only pay for the part that broke. So in my view they would be prepared to have the car repaired to an unsafe condition and not cover the cost of the repair to put the car back on the road safely. Karl seemed to stand by the AA's policy and would not consider otherwise, thus representing the AA. All this despite me having to pay for the parts myself because the garage the AA chose could not source them and the AA initially stating words to the effect of "yes, most likely, you are covered". In the end I am now over £800 out of pocket, plus what I have been paying for AA 'Maintenance cover' for my wife and myself. No longer, its not worth the aggravation with the AA and I will not allow them to jeopardise the safety of my family or myself. All in all the AA breakdown / maintenance cover takes a typical insurance money first stance and is not all you think it will be to protect you in my view. That TV advert they run with small child in the car singing…. make your own mind up….. Big wheels keep on turning…. you over Reviewed on: 12th April 2018

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