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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14708 reviews)

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4.95

Based on 14,708 reviews, last reviewed 7th Sep 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

Excellent help

Recommend stepchange, great service and help available Reviewed on: 22nd July 2021

Caring, friendly, professional

I contacted Step Change when I was in a desperate situation few years ago. They listened to me, cared about me and helped me to get my life back on track. I don't know what I would have done without them. Reviewed on: 22nd July 2021

Releif

Felt like a weight had been lifted felt so much better after their help Reviewed on: 22nd July 2021

Such warm and helpful people t

Their advice and helpfulness with my debt problems after the death of my beloved wife stopped me doing something stupid and I will be forever grateful Reviewed on: 22nd July 2021

Kindness goes a long way

I struggled with my debt due to mental health and bad relationships. When I heard of Step Change I was sceptical and didnt think they could help. Few years down the line I'm not out the debt but I definitely am managing debt better in a more affordable manner to me. The companies dont chase anymore and I can sleep better. The staff have always been kind and understanding. For someone like me it is life changing so thank you Step Change for all that you do. Reviewed on: 22nd July 2021

A life saving service,

We were at our wits end, we didn’t know what to do when our finances were spiralling out of control, we were recommended stepchange by our bank, straight away they reassured us and took control, originally we’re we’re expecting to be debt free in 10 years, we are now going to be debt free after only 4 years, it has been tight but such a buzz now our arrangement is finally coming to an end. Reviewed on: 22nd July 2021

A fantastic organisation for the people

I was left with a debt of 30k plus thought my life was over but they certainly were a life saver for me Reviewed on: 22nd July 2021

The best to get help from

Step change is one of the best depth management company to help you when you are in need of some one to help you get a good night sleep and to take the worries and pressure off your head Reviewed on: 22nd July 2021

Reassuring helpful and productive

As soon as I spoke to my stepchange advisor they made me feel so at ease with no negative judgement. They put all my finances in order and lifted a HEAVY burden off my shoulders Reviewed on: 22nd July 2021

Amazing company and really helpful

Spoke to such a lovely lady who talked me through all my options and it is helping me to become debt free Reviewed on: 22nd July 2021

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