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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Step Change literally changed my life

I'm incredibly grateful for the help and support that I received from Step Change in very difficult moment of my life. They help me to realize the debt problems that I had and with their support I began to resolve them. Reviewed on: 22nd July 2021

They are very well organised and friendly with people like me.

I have experienced the service from Step Change Debt Charity and makes me feel like I don't have debts. Reviewed on: 22nd July 2021

Excellent help

Recommend stepchange, great service and help available Reviewed on: 22nd July 2021

Caring, friendly, professional

I contacted Step Change when I was in a desperate situation few years ago. They listened to me, cared about me and helped me to get my life back on track. I don't know what I would have done without them. Reviewed on: 22nd July 2021

Releif

Felt like a weight had been lifted felt so much better after their help Reviewed on: 22nd July 2021

Such warm and helpful people t

Their advice and helpfulness with my debt problems after the death of my beloved wife stopped me doing something stupid and I will be forever grateful Reviewed on: 22nd July 2021

Kindness goes a long way

I struggled with my debt due to mental health and bad relationships. When I heard of Step Change I was sceptical and didnt think they could help. Few years down the line I'm not out the debt but I definitely am managing debt better in a more affordable manner to me. The companies dont chase anymore and I can sleep better. The staff have always been kind and understanding. For someone like me it is life changing so thank you Step Change for all that you do. Reviewed on: 22nd July 2021

A life saving service,

We were at our wits end, we didn’t know what to do when our finances were spiralling out of control, we were recommended stepchange by our bank, straight away they reassured us and took control, originally we’re we’re expecting to be debt free in 10 years, we are now going to be debt free after only 4 years, it has been tight but such a buzz now our arrangement is finally coming to an end. Reviewed on: 22nd July 2021

A fantastic organisation for the people

I was left with a debt of 30k plus thought my life was over but they certainly were a life saver for me Reviewed on: 22nd July 2021

The best to get help from

Step change is one of the best depth management company to help you when you are in need of some one to help you get a good night sleep and to take the worries and pressure off your head Reviewed on: 22nd July 2021

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