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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14708 reviews)

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4.95

Based on 14,708 reviews, last reviewed 7th Sep 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

Excellence

Not a bad thing to say about Step Change. They have been wonderful. Reviewed on: 22nd July 2021

Customer service is excellentt

Customer service is excellent. Great telephone manners etc Reviewed on: 22nd July 2021

No hassle no fees

I’m nearly at the finish line with my debt program. The team have been great. In just over 5 years I’ve had the support, questions answered and every query answered in full. It was difficult at first admitting to myself I was in trouble but after my initial call, it became really easy The yearly review at first was an eye opener. When you really think about what you pay for, little things which you don’t have to give up, you just pay what you can afford. If you can afford to pay a bit more, pay it it means you’ll finish your plan quicker. Thanks StepChange x Reviewed on: 22nd July 2021

Great advice & assistance

Great advice, support and staff who truly put my mind at ease & helped get on top of my debts Reviewed on: 22nd July 2021

Great service

Help me a great deal with my debt Reviewed on: 22nd July 2021

Happy customer

Help Me and Husband how we could paid back our crediters in few years and we will be debt free my husband was suicidal and didn't know wear to go for help then someone told me about step change which change our lives Reviewed on: 22nd July 2021

Amazing!

When it felt like there was nowhere to turn and debts spiralling out of control, I discovered Stepchange, They made me feel at ease straight away and have helped me structure my debts, liaising with my creditors so I can see an end to my issues. All the staff I’ve dealt with are so understanding, empathetic and have lifted a huge strain on my mental health. If you’re having money problems make sure you contact them, you won’t regret it Reviewed on: 22nd July 2021

Real help!

Excellent service took a lot of the stress away and gave us loads of help dealing with our debts Reviewed on: 22nd July 2021

Very understanding

Stepchange helps 1000s of people with debt difficulties free or charge Making a massive difference & positive impact on people’s lives Reviewed on: 22nd July 2021

Always extremely polite, helpful and patient

I have extreme difficulty because of brain injury caused by hemorrhage affecting memory, balance, severe head pain and therefore unable to work. The team have been extremely supportive and helpful Reviewed on: 22nd July 2021

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