Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Suuportibe, friendly, helpful

I was in a bad place and in debt due to being a victim of financial abuse. The team were helpful and supportive and got me back on track. I was talked through possible debt solutions and found the one which was best for me, they literally saved me Reviewed on: 1st May 2024

Step change literally change my life.

Step change literally change my life. Instead of robbing Peter to pay Paul just to get it through the the month, I'm paying about a 1/3 less for my debts per month and have money not to stress if I'm going to eat or buy fuel at the end of the month. Can't recommend enough. And even better is there's no judgement what so ever. Reviewed on: 1st May 2024

My financial burden are reduced.

My financial burden are reduced. All you who have bore your financial burden, come to StepChange you will have rest from being chased by your debtors. Sooner or later your money matters will be a wonderful story. Reviewed on: 1st May 2024

Very easy to use.

Very easy to use... They changed my life for good Reviewed on: 1st May 2024

Helpful and understanding .

Helpful and understanding . Good advice for me in a challenging situation Reviewed on: 1st May 2024

Excellent service understanding staff excellent advi...

Excellent service understanding staff excellent advice really good personal service Reviewed on: 1st May 2024

Step change took the everyday worry of money away by...

Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024

The company is excellent.

The company is excellent. Staff as well . Very helpful. Highly recommended if you have financial problems. Reviewed on: 1st May 2024

Helpful and understanding

They helped me through a difficult time after divorce left me in debt. I had many sleepless nights until contacting Stepchange. The advisors are so friendly not judgemental and very knowledgeable in all aspects of debt recovery etc. Reviewed on: 1st May 2024

I was in debt with a credit card company because of...

I was in debt with a credit card company because of the cost of living I couldn’t afford to pay the repayments was really worried step change really helped me and came up with a affordable payment plan now I have peace of mind Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Darcey Quigley & Co 3.57 from 3 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 84 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub