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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14715)

Review of the StepChange, Debt Management:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Friendly and very helpful.

Friendly and very helpful. Made the whole process so easy because they are so knowledgeable and are there to explain everything to you. Reviewed on: 14th June 2025

Best decision I made

Incredibly helpful and non-judgemental. Reviewed on: 14th June 2025

Definitely recommend

Excellent customer service and easy to navigate website. Has helped massively with my debt issues Reviewed on: 13th June 2025

Happy Days

Best we’ve ever tried. Great value and very friendly to talk to and deal with. Reviewed on: 13th June 2025

From struggling to sleep as so no way out - to be in...

From struggling to sleep as so no way out - to be ing given hope and to see a light at the end of tunnel, that’s how l can describe your help. Reviewed on: 13th June 2025

Lots of worry gone

Took all the worry of my debts away making one affordable monthly payment which I could manage .The team were great at the time giving me lots of advice on how to handle my debt thanks to them nearly debt free now. Reviewed on: 13th June 2025

Straightforward, sympathetic and efficient service

Straightforward, sympathetic and efficient service Reviewed on: 13th June 2025

They have been wonderful and grateful for their serv...

They have been wonderful and grateful for their services to handle my debts Reviewed on: 13th June 2025

Life changer

They take a weight off your mind , also peace of mind , they are a life changer Reviewed on: 13th June 2025

Brilliant with people

It was very easy to contact them and they made me feel at ease and comfortable, no hassle to them at all. Reviewed on: 13th June 2025

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