Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17887 reviews)

View other StepChange products

4.92

Based on 17,887 reviews, last reviewed 27th May 2026

152300% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have been fully supported I have been fully supported with all questions answered within in a couple of days - having my debts all sorted in one place and Stepchange speaking... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17887)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Customer Service is excellent dealt with my querie...

Customer Service is excellent dealt with my querie straight away 100 % The best Reviewed on: 27th May 2026

Amazing advice and support

The people on the phone are amazing – so kind, supportive and always grateful for advice with no judgement . Website is good to very clear and it’s really motivating to be able to see the amounts reducing.. Reviewed on: 27th May 2026

They are life savers!

It is as simple as little sentence - they have saved my life!!! Reviewed on: 27th May 2026

On your side

Always helpful and efficient . Helped when I didn’t know where to turn Reviewed on: 27th May 2026

StepChange helped to give me back my life

I turned to StepChange as a last resort to sorting out my hideous debts, after separating from my ex-husband. They were very helpful and understanding; organised Breathing Space with all my debtors and helped me to work out what I could comfortably afford to pay off each month. I have been able to pay more when I could and pay less when times were harder. I cannot recommend them highly enough. Thank you StepChange, for helping me to manage my finances and to give me my life and sanity back. Reviewed on: 27th May 2026

It really helps me a lot and everyone is very friend...

It really helps me a lot and everyone is very friendly and treats me very well. It helps everyone. Thank you very much for your cooperation. Reviewed on: 27th May 2026

Debt help

i found step change very easy to talk to and I went through everything very straightforward and kept in contact with me Reviewed on: 27th May 2026

Life saver.

Life saver. Great company, knowledgeable people, easy to use website. You’ve changed my life. Thank you. Reviewed on: 27th May 2026

Live changing experience

Live changing experience, their services gave me a chance to live a normal life while continuing to pay my debts. Reviewed on: 27th May 2026

Superb service delivered with compassion

I was in a state of very poor mental health when I first contacted StepChange (with the help of my friend). The advisors were compassionate, very helpful and clearly well trained in dealing with clients with mental health difficulties. They helped me find the right solution for my circumstances and now I am almost debt-free. Their online platform let me monitor my progress - clear and easy to understand. A superb service, and also free to use. Reviewed on: 27th May 2026

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from Money Wellness 4.89 from 5807 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub