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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Everything and everybody superb,was in a real mess w...

Everything and everybody superb,was in a real mess with gambling addiction and depression and could not see a way out until i was told about stepchange,it will be a long time to pay my debts off but i now pay a reasonable amount i can afford and feel like im glad to be alive again Reviewed on: 17th June 2025

Such an amazing charity who help those that need it.

Such an amazing charity who help those that need it. Reviewed on: 16th June 2025

Whole process was easy and took all the stress away...

Whole process was easy and took all the stress away from me. Reviewed on: 16th June 2025

Helpful and very knowledgeable, contacted all credit...

Helpful and very knowledgeable, contacted all creditors and arrange a much more manageable payment plan Reviewed on: 16th June 2025

Really amazing service

I was feeling really lost and not sure what to do or how to go about getting help with my debts, after getting in touch with StepChange, I felt such a relief and there is light at the end of the tunnel, they are informative and did not make me feel guilty to be in the situation I found myself in. Reviewed on: 16th June 2025

Helped me to get everything set up easily, and my cr...

Helped me to get everything set up easily, and my creditors were happy to wait knowing they’d become involved. Reviewed on: 16th June 2025

It helped me managed all my debts without stress!

It helped me managed all my debts without stress! It helped me find a better way of dealing with my financial problems. It’s a great charity that helps people without any charges! Reviewed on: 16th June 2025

Very helpful and always willing to talk to me when n...

Very helpful and always willing to talk to me when needed Reviewed on: 16th June 2025

Helped with my debit.

Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025

I was extremely worried about my debt and how to han...

I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Reviewed on: 15th June 2025

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