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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,564 reviews, last reviewed 5th Jun 2026
184800% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful,I did put off calling because I was wor... Very helpful,I did put off calling because I was worried but Stepchange completely put my mind d to rest Reviewed on: 5th June 2026
Lesley E's avatar
Lesley E

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18564)

World class, everything that they say and do perfect.

5
World class, everything that they say and do perfect. Reviewed on: 1st June 2026
Rohan C's avatar
Rohan C

Compassionate and helpful team.

5
Compassionate and helpful team. Helped me on my journey to getting debt free. Helped with the pushy debtors and they now have to contact StepChange. Reviewed on: 1st June 2026
Mitch's avatar
Mitch

I recently had a fall and can’t walk anymore and nee...

5
I recently had a fall and can’t walk anymore and need medical supplies extra expenses I contacted Stepchange who promptly contacted my creditors and had my payments reduced taking a lot of stress off me I would highly recommend Stepchange Reviewed on: 1st June 2026
Roy H's avatar
Roy H

My debts got out of control.

5
My debts got out of control after having to use credit cards for everyday spending. My husband was made redundant a month after having a baby, not something we ever imagined would happen. I was paying the minimum but spending more. £35k later it got to a point where I could no longer afford the monthly payments and I started to panic. Called step change and they were able to advise me how to approach my debts, made contact with my lenders and a debt management plan was put in place. A monthly payment I can afford along with my normal outgoings. I can now sit down in the evening and not worry I’m going further into debt and provide for my family. Reviewed on: 1st June 2026
Sarah's avatar
Sarah

Couldn’t ask for more

5
Easy to set up and even speaking on the phone to the advisors she was helpful and friendly, speak to you as a friend does and no judgement whatsoever, you have honestly changed my life! Reviewed on: 1st June 2026
Kayleigh S's avatar
Kayleigh S

Very professional, easy to speak to, took the pressu...

5
Very professional, easy to speak to, took the pressure off immediately Reviewed on: 1st June 2026
Lorraine Campbell's avatar
Lorraine Campbell

Lifeline

5
Easy to use, helpful advice, a lifeline at a time of financial difficulty to manage a way through the debt. Reviewed on: 1st June 2026
john m's avatar
john m

Staff very helpful and polite when I have ring up wi...

5
Staff very helpful and polite when I have ring up with a query very understanding Reviewed on: 1st June 2026
Susan E cook's avatar
Susan E cook

Good customer service

5
Good customer service and the give good advice for the best option. Easy to apply and they provide best option for each client. Reviewed on: 1st June 2026
Alla r's avatar
Alla r

Life savers.

5
The staff are very kind and non-judgmental. They give excellent advice, forms are easy to fill in and they give you peace of mind. Reviewed on: 1st June 2026
Julie E's avatar
Julie E

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