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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

I didn't know where to turn trying differnt sites th...

I didn't know where to turn trying differnt sites then was told of step change easiest and cheapest way every where else were wanting thousands on top of the debt step change wants zero from me Reviewed on: 8th June 2026

Very helpful

I have found step change to be very helpful, sympathetic and never judgemental. Put me at ease and never made me feel ashamed of my situation. Reviewed on: 8th June 2026

Very helpful and positive

Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Generally a good experience

The Debt advice was crucial at the time I spoke with the advisor, It was the second advisor that provided a more realistic debt plan offering a structured schedule that actually aligned with my monthly budget Reviewed on: 7th June 2026

Highly recommended step change to take back control...

Highly recommended step change to take back control of my finances Reviewed on: 7th June 2026

very helpful

very helpful, trying the best to help people Reviewed on: 7th June 2026

Don't let pressure of debt weigh you down

It took me a while to decide to seek debt advice and on reflecting should have done that much earlier. It gave me new perspectives on dealing with the pressure of debt and lifted a burden that was having real impact on well-being. It is worth every effort to seek help and advice and not be weighed down by debt. With the right advice and action, debt can be managed and by matter of time, it will be a story of the past. Reviewed on: 7th June 2026

I cannot recommend StepChange highly enough.

I cannot recommend StepChange highly enough. They helped me through a very difficult debt situation and continue to act as a mediator between myself and my creditors. From the very beginning, they provided clear, practical advice and an excellent level of service. I was extremely nervous about contacting them and kept putting it off until I had reached crisis point. Looking back, I wish I had contacted them much sooner. The team were reassuring, understanding and completely non-judgemental. They took the time to explain my options, helped me put a plan in place, and gave me peace of mind during what was a very stressful period. If you are struggling with debt, don't wait as long as I did. Reaching out to StepChange was one of the best decisions I made. Reviewed on: 7th June 2026

Step change has really helped with getting my debts...

Step change has really helped with getting my debts down would be great if you could update your direct debit online though instead of having to call Reviewed on: 7th June 2026

Debt advice

I sought debt advice which was the first massive step, step change helped with the rest and made everything more manageable.I can’t thank them enough, don’t know what I would have done without them. Reviewed on: 6th June 2026

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