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CharleyM

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Review of the StepChange, Debt advice:

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Wouldn't recommend

The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly not read the emails properly that I sent to them. I can never get through on the phone as it says my reference number is wrong, even though I am using the reference number they gave me. They have said they haven't received payments when it clearly shows the money from my bank account sent to them. Overall I wouldn't recommend them unfortunately. Reviewed on: 9th May 2026

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