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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18562 reviews)

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4.92

Based on 18,562 reviews, last reviewed 5th Jun 2026

184700% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent, understanding and helpful staff. Excellent, understanding and helpful staff. 5 stars Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18562)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I found them very easy to deal with and they helped...

I found them very easy to deal with and they helped me sort everything out and get back on my feet again with manageable monthly payments. Reviewed on: 1st June 2026

A lifeline when I needed it most!

I cannot recommend StepChange highly enough. Earlier this year I found myself in an incredibly vulnerable and overwhelming position, facing £80,000 of debt that felt completely unmanageable. From the very first contact, the team were compassionate, non-judgmental, and genuinely caring — exactly what you need when you're at such a low point. They set me up with a Debt Management Plan that turned what felt like an insurmountable burden into affordable, structured monthly payments I can actually keep on top of. What struck me most was how effortless the whole process felt — they handled everything with real professionalism and made sure I understood every step along the way, without ever making me feel rushed or embarrassed. If you're struggling with debt and don't know where to turn, please reach out to StepChange. They gave me breathing space I didn't think was possible, and for that I'm truly grateful. Reviewed on: 1st June 2026

We were at our wits end after I had to give up and l...

We were at our wits end after I had to give up and looked after my sick wife, empty promises of help were not there and finacies started to spin out of control, we discovered step change and they were so helpful and made us feel at ease not embarrassed about our situation, everything was consolidated into monthly payments which removed so much pressure... Thank you step change. Reviewed on: 1st June 2026

I'm very happy work with the best team in UK - Step...

I'm very happy work with the best team in UK - Step change Debt Reviewed on: 1st June 2026

Very helpful and understanding at a difficult time.

Very helpful and understanding at a difficult time. I did find it hard at first to do it online. byt there was very professional advice from your staff and reassurance every time I spoke to a member of your team. My account was worked out that I could afford the repayments offered to me. This gave me peace of mind in these challenging times that I was facing with debt incurred over a period of a few years. I honestly couldn’t see an end to paying the debt off. The advice and help I received was such a relief as having only my pension as my income. Thank you for listening and not judging me. I found it a very hard time financially and I was ashamed of getting into this position. Your staff assured me it would be resolved with the best outcome to get my money back on track and live within my limitations. I cannot thank you enough to be able to pay a manageable amount each month and stop the worry of arrears letters being sent to me. Your company are professional and caring making sure they treat each individual with care and understanding and resolve the problem with compassion and honesty. Reviewed on: 1st June 2026

Best advice i ever got!

I was was in over £15k worth of debt due to maxing my credot cards and a personal loan, once o reached out to step change i got the best advice and they helped me freeze the late payment and charges so i could start paying my balance . It was the best think i did to get myself debt free. Thanks a million Reviewed on: 1st June 2026

Such a wonderful relief from all the worry..

Stepchange took the pressure and worry from us as we sorted finances and debt after I was made redundant during covid. I really was so worried and didnt know where to start and they were so helpful from start to finish,it was almost too good to be true and i cannot believe that i will make a final paument sin November. It feels such a relief. Reviewed on: 1st June 2026

brilliant helpful service

i honestly cannot thank them enough - my debt was taking me to a really dark place and i called them when i didn’t know what else to do. they have been absolutely brilliant, so helpful. i’ve now cleared 3/4 of my debt and feel confident to continue with them! Reviewed on: 1st June 2026

World class, everything that they say and do perfect.

World class, everything that they say and do perfect. Reviewed on: 1st June 2026

Compassionate and helpful team.

Compassionate and helpful team. Helped me on my journey to getting debt free. Helped with the pushy debtors and they now have to contact StepChange. Reviewed on: 1st June 2026

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