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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,564 reviews, last reviewed 5th Jun 2026
184800% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful,I did put off calling because I was wor... Very helpful,I did put off calling because I was worried but Stepchange completely put my mind d to rest Reviewed on: 5th June 2026
Lesley E's avatar
Lesley E

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18564)

The team is very helpful, knowledgeable, kind and pr...

5
The team is very helpful, knowledgeable, kind and professional.Thank you for all your support, understanding and patience Reviewed on: 1st June 2026
M N's avatar
M N

Great people and a great organisation.

5
Great people and a great organisation. Helping me through a very tough time financially. Thanks again Reviewed on: 1st June 2026
Luke W's avatar
Luke W

A plan you can actually complete!

5
From start to end, their advice and support maxe the whole plan so simple. Stepchange assess your income properly and don't ask you to pay more than you can afford. Very friendly and understanding staff. Reviewed on: 1st June 2026
Rowan Cameron's avatar
Rowan Cameron

Throughout my time with step change the customer ser...

5
Throughout my time with step change the customer service has been excellent and all the members of staff have been super helpful and easy to talk to Reviewed on: 1st June 2026
Ashley's avatar
Ashley

The advice and support I received from StepChange De...

5
The advice and support I received from StepChange Debt Charity have been excellent. They provided clear, practical information that has helped me understand my situation and manage my debt more effectively. Reviewed on: 1st June 2026
Joy Akpan's avatar
Joy Akpan

Big relief

5
It's been massive relief for me and took away a big weight off my shoulder. I now have all my creditors managed for me. Reviewed on: 1st June 2026
Mr Modou's avatar
Mr Modou

StepChange changed my life

5
Before I contacted StepChange, I was constantly stressed about money and reached the point where I couldn't survive. I felt overwhelmed by the amount of debt I had, the number of creditors involved, and the feeling that there was no realistic way forward. It affected everything. From the very beginning, StepChange treated me with dignity and without judgement. They helped me understand my situation clearly, broke everything down into manageable steps, and put together a plan that actually felt achievable. For the first time in a long time, I felt like I could breathe again. The biggest thing StepChange gave me was structure and stability. Instead of avoiding the problem, I finally had a proper plan in place. The pressure from creditors reduced, my finances became far more manageable, and I was able to start rebuilding my life instead of constantly reacting to financial stress. What’s surprised me most is how much this has impacted other areas of my life too. Since starting my DMP, I’ve become far more disciplined with budgeting, saving, and planning for the future. I’ve managed to regain control over my finances, reduce debt consistently, and focus on improving my health, career, and overall wellbeing again. I genuinely believe contacting StepChange was one of the most important decisions I’ve made. They didn’t just help me manage debt, they helped me regain control of my future. Reviewed on: 1st June 2026
Ben's avatar
Ben

Was very quick and easy process

5
Was very quick and easy process even had a couples of problems with one creditor and they sorted the issue out within a couple of days. Would defo recommended for any one Reviewed on: 1st June 2026
robert w's avatar
robert w

Stepchange were a great help to us.

5
Stepchange were a great help to us when we faced financial problems, they took a lot of the stress and pressure away from dealing with big institutions and banks. From the time we first contacted them they were helpful and reassuring and we have been able to rebuild our lives. Reviewed on: 1st June 2026
Jon Mills's avatar
Jon Mills

Helped me a lot good customer service

5
Helped me a lot good customer service Reviewed on: 1st June 2026
Lynn W's avatar
Lynn W

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