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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14454 reviews)

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4.95

Based on 14,454 reviews, last reviewed 8th Jun 2025

316300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I had to turn to StepChange a few years ago, they we... I had to turn to StepChange a few years ago, they were brilliant, went through everything, explained what I needed to do and help me sort out my finan... Read more Reviewed on: 8th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14454)

Review of the StepChange, Debt Management:

StepChange have really helped me manage my debts.

StepChange have really helped me manage my debts. They are so helpful and non-judgmental. Thank you Reviewed on: 3rd May 2024

I had to turn to StepChange a few years ago, they we...

I had to turn to StepChange a few years ago, they were brilliant, went through everything, explained what I needed to do and help me sort out my finances without any judgement. Reviewed on: 8th June 2025

Excellent service was in a very bad place and didn't...

Excellent service was in a very bad place and didn't know how iwas getting to get out of the situation I was in. They gave me all the advice I need and now I have a plan in place to be debt free. Highly recommended Reviewed on: 8th June 2025

When I had to give up nursing when the pandemic hit,...

When I had to give up nursing when the pandemic hit, I was in dire straits as I had been using my credit cards quite a lot. My income fell by 2/3rds, and my bank suggested I contact Stepchange. They helped me to prioritise my finances, reduce my outgoings and pay a little each month to pay off my credit cards. The people I spoke to at Stepchangewere empathic, non-judgemental and offered the advice I needed to make the change from not being able to see way out of my debt, to handling it and not having to worry about it so much. Each year we do a review and make sure I am still able to afford the payments. Reviewed on: 8th June 2025

Stepchange have helped us out in our darkest days wh...

Stepchange have helped us out in our darkest days where we thought we would lose our home. They are very positive and anyone you speak to - you can tell is happy to pick up the phone even if you are there 100th caller that day (when you’ve been in a queue for a while - STAY IN THE QUEUE) Reviewed on: 8th June 2025

Peace of mind

It was a massive relief when I got the help from stepchange Reviewed on: 8th June 2025

Very helpful and knowledgeable help me best for my need

Very helpful and knowledgeable help me best for my need Reviewed on: 8th June 2025

I was distraught about my huge debt and in a very da...

I was distraught about my huge debt and in a very dark place. I felt overwhelmed and also embarrassed that things had got so bad. I never meant to borrow more than I could afford to pay back. But my circumstances in life changed and I tried to manage it myself until I couldn’t see a way out. Stepchange helped me work out an affordable plan and their customer advisors are absolutely brilliant. Reviewed on: 8th June 2025

I’ve had nothing but a positive experience with Step...

I’ve had nothing but a positive experience with StepChange, it provided instant relief to a highly anxious period of our lives. I couldn’t believe how easy it was, and I liked the fact I could do most of it online myself, however there is still the support there if needed. Reviewed on: 8th June 2025

Almost 20 k in debt .

Almost 20 k in debt . I luckily found out about step change with their help and advice. I am repaying my debt , interest on credits cards stopped and phone calls from different credit cards companies/ debt collectors. It is very stressful situation so big THANK YOU to you for your great help Best regards Franxk Reviewed on: 8th June 2025

Stepchange are a must

I found using Stepchange very helpful and informative but also they don't judge you Reviewed on: 8th June 2025

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