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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14710 reviews)

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4.95

Based on 14,710 reviews, last reviewed 16th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful and they don't make you feel your a b... Really helpful and they don't make you feel your a bad person Reviewed on: 16th October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14710)

Very understanding customer servicenever judgmenta...

Very understanding customer service, never judgmental, explains every option that is available. Gives you hope for the future especially in a difficult situation. Reviewed on: 5th July 2025

They have been very helpful to me.

They have been very helpful to me.if I have any issues they always address it with great understanding and adjusted my repayment accordingly. Reviewed on: 4th July 2025

A breath of fresh air.

I felt like i was drawing and with the help from Step change i manage to organise a budget and have a plan in place. Reviewed on: 4th July 2025

Debt free

Great company sorted all my problems out and gave me peace of mind Reviewed on: 4th July 2025

I considered ending it all.....

I was unable to sleep, eat and considered ending everything as I could not cope at all. I had to pluck up courage to call StepChange but once this had been accomplished they made it very easy and everything else just flowed. I was never made to feel like a complete failure and have been able to get my life back on track. I rarely need to speak to customer service but when I do, they are kind, caring and non-judgmental. Reviewed on: 4th July 2025

So helpful and supportive without any judgements

So helpful and supportive without any judgements at all. Over many years and many calls, they literally could not have done more. Im so thankful for Stepchange. Reviewed on: 3rd July 2025

Changed my life!

StepChange have really changed my life. All of a sudden I found myself I a huge amount of debt and was only managing to make minimum monthly payments. I heard of StepChange on the radio one evening and finally gave them a call. They talked through everything step by step with me and helped me set up a DMP, my circumstances changed various times over my repayment period, and I could easily review my income and outgoings online so that my monthly payments went down / up where I needed it. I’m so grateful for what they have done and am in such a better place now thanks to StepChange. Couldn’t recommend them enough to anyone struggling with debt. Reviewed on: 3rd July 2025

Easy process

An easy process for a troubling time. The help was excellent and forms easy to complete. The result is I am now debt free and feel so much relief. Reviewed on: 30th June 2025

I've been with step change for a long never had a p...

I've been with step change for a long never had a problem really helpfull how Reviewed on: 30th June 2025

helpful and supportive service

Found them helpful and supportive me in finding an affordable plan for me Reviewed on: 30th June 2025

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