Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

I cannot praise Stepchange highly enough Every membe...

I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped make what felt like a very humiliating experience very bearable Reviewed on: 11th July 2025

I have been with StepChange since 2006 and they are...

I have been with StepChange since 2006 and they are always helpful. Excellent. Reviewed on: 11th July 2025

StepChange

StepChange is helping me sort out my my credit cards, because I'm having difficulty paying the recommended amount per month, but I'm still struggling and I don't know what to do! Reviewed on: 10th July 2025

Very pleased I decided to reach out to Step Change

I am very pleased I decided to reach out to Step Change for help with my debts. The process took a little while to complete to allow them to do all their checks and work out a monthly plan that would work best for me. However it was completely worth it and I feel so much better knowing I now have a monthly plan set up to cover all my debts. Reviewed on: 10th July 2025

Always ready to help that's it there brilliant

Always ready to help that's it there brilliant Reviewed on: 10th July 2025

very informative and helpful to get things sorted out .

very informative and helpful to get things sorted out .gave me piece of mind Reviewed on: 9th July 2025

Absolutely amazing to be debt free thank you stepcha...

Absolutely amazing to be debt free thank you stepchange I feel so happy stuck to it and now have result never would of done it without stepchange Reviewed on: 7th July 2025

They'll get you back to living

StepChange are a non judgemental, unpatronising organisation whose sole aim is to help us manage our debt which is fair, achievable and realistic. Reviewed on: 6th July 2025

Eased my stress and anxiety around debt.

StepChange has eased a lot of stress for me, there is no judgement just genuine helpful people who actually want to help me. Reviewed on: 6th July 2025

Very understanding customer servicenever judgmenta...

Very understanding customer service, never judgmental, explains every option that is available. Gives you hope for the future especially in a difficult situation. Reviewed on: 5th July 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub