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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16725 reviews)

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4.95

Based on 16,725 reviews, last reviewed 13th May 2026

96650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so concerned about the financial mess I had go... I was so concerned about the financial mess I had got myself into and wasn’t sure where to turn. A friend recommended StepChange and they are just bri... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16725)

Great advice from StepChange they were on my side

I lost my job and got into quite a bit of debt on my credit cards. I then struggled to find work due to ill health. I was being put under a lot of pressure from the credit cards providers. I turned to StepChange and they took that stress away and I immediately felt I was not alone and someone was on my side for a change. They gave me great advice and I am managing to get my debt paid off. Reviewed on: 12th May 2026

It's been so easy, communication has been great

It's been so easy, communication has been great Reviewed on: 12th May 2026

Very helpful, knowledgeable, helped me greatly sorti...

Very helpful, knowledgeable, helped me greatly sorting out my finances Reviewed on: 12th May 2026

Excellent, non judgemental advice.

Excellent, non judgemental advice. Empathetic advisors who put you at ease. Reviewed on: 12th May 2026

Relieved to find someone to help and trouble free .

Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

Stepchange have been brilliant,helping me sort out m...

Stepchange have been brilliant,helping me sort out my debts after my ex left me in a lot of debt and with the divorce i felt like i was drowning,but stepchange helped sort all of it and now im on my way to being debt free, Reviewed on: 12th May 2026

gling witstepchah debt due to a illness and bein...

I was struggling with debt due to a illness and being self employed , step change helped me work out a plan and stopped the sleepless nights . They are always there to listen and we're a god send Reviewed on: 12th May 2026

Absolutely lifechanging - could not have managed my...

Absolutely lifechanging - could not have managed my financial situation without the support of stepchange Reviewed on: 12th May 2026

Amazing helpful

Helped me get back on my feet and manage my life and money Reviewed on: 12th May 2026

Fantastic Charity

It took a lot of courage to phone someone and tell them about the situation I had found myself in and when I did the service I received was amazing. No judgement. Just help and understanding that’s really what I needed at that time. Reviewed on: 12th May 2026

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