Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,630 reviews, last reviewed 11th May 2026
92100% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Invaluable service I am an accountant who understands finance - I thought I did - but when I had problems I found Stepchange invaluable. Everone I dealt with very helpfu... Read more Reviewed on: 11th May 2026
Derek Bennett's avatar
Derek Bennett

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16630)

The people I speak to at Stepchange are so sympathet..

5
The people I speak to at Stepchange are so sympathetic to my personal issues, so understanding and most of all patent. Stepchange has helped me enormasley with my heavy load of my depht and has made life more clearer and a reason for getting up in the morning...I truly don't know where I would be if Stepchange was introduced to me. Thank you Stepchange. Reviewed on: 10th May 2026
Samuel L's avatar
Samuel L

Excellent service.

5
Excellent service. Very helpful. Reviewed on: 10th May 2026
Andrea 's avatar
Andrea

Step Change changed my life!

5
After making silly decisions with money i fell into the downward spiral of borrowing more to consolidate debts only to use more credit. It got out of control and I felt physically ill with worry, as I couldn't afford all my repayments by this point. I was worried about debt collectors coming to the house and losing my home. I felt claustrophobic and panicking constantly about how i was going to get out of this huge hole I had dug myself into. Then one day i stumbled across an article online from someone who had turned their life around with the help of Step Change. I googled it and looked into how they can help me and the various options available for someone in my situation. It still took a lot of guts to call them, and i felt so ashamed as I reeled off the various debts and why/how I had taken them on. But the person I spoke to that day was empathetic and non-judgemental, she was respectful and kind and most importantly wanted to help me. We discussed my debt and the various options available to me, the one I chose suited my situation. Step change supported me in reaching out to my debtors with a budget plan and what i could afford to pay each month and asked them to freeze any interest. I have continued to pay my debt off this way through step change for nearly 8years. During that time this charity has continued to check my budgets regularly to ensure i have enough money to live and correspond with my debtors accordingly on my behalf. Every conversation I have with Step Change is a positive experience and all their staff are friendly non-judgemental and informative and trying to help as best they can. They really have changed my life. So if your debts are spiralling out of control, call them, they want to help! Reviewed on: 10th May 2026
Kelly H's avatar
Kelly H

Supportive and professional - exactly the support I...

5
Supportive and professional - exactly the support I needed at one of the most troubled times of my life. Reviewed on: 10th May 2026
Adam H's avatar
Adam H

Struggling with my debt payments

5
I was struggling with the money I had going out, I contacted step change and they talked me through all my options without judgement. Process was easy and told me how to move forward. I have been on a debt plan for nearly a year and it has removed the worry if bills I would highly recommend step change to anyone struggling with their debts. Reviewed on: 10th May 2026
David M's avatar
David M

Had big debts when taken on was given good advice no...

5
Had big debts when taken on was given good advice now gone from several debtors to just 2 does work just be patient Reviewed on: 10th May 2026
PH's avatar
PH

They were knowledgeable kind and caring.

5
They were knowledgeable kind and caring. They made me feel safe and secure. I felt threatened with all the bills that I had to pay and not enough money for essentials. I felt like a failure and incapable of looking after myself. They were very reassuring explaining to me that other people were in a lot worse situation than myself and they proposed a plan that was easy for me to manage, while still paying something towards my debt Reviewed on: 10th May 2026
Valia Xydi's avatar
Valia Xydi

Good people with good service

5
StepChange gave me good advice and sort my finance problems. Thank youb Reviewed on: 10th May 2026
Shaz's avatar
Shaz

Peace of mind

5
Reassuring & peace of mind knowing they supporting/acting for you Reviewed on: 10th May 2026
RakW's avatar
RakW

manage your finances better

4
The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepChange benefits clients and is free. You can manage better with a plan. Reviewed on: 10th May 2026
Paul Tiplady's avatar
Paul Tiplady

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill