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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,844 reviews, last reviewed 24th May 2026
102400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026
Corinne W's avatar
Corinne W

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16844)

Helped sort you my credit card dept took all the str...

5
Helped sort you my credit card dept took all the stress away Reviewed on: 20th May 2026
Anonymous's avatar
Anonymous

Stepchange was a life saver & are very very helpful,...

5
Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026
Susie Smith's avatar
Susie Smith

From the word go I have found step change very helpf...

5
From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026
Dave Bridge's avatar
Dave Bridge

Helpful and friendly

5
The gentleman was so helpful and made me understand exactly what I had to do… myself and my husband are glad we are with you. Reviewed on: 19th May 2026
Judy M's avatar
Judy M

I would wholeheartedly champion them to anyone.

5
I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole heartedly champion them to anyone who is struggling and requires some reliable guidance. Reviewed on: 19th May 2026
Lisa Parkinson's avatar
Lisa Parkinson

Don’t know where I’d be without them, truly!

5
When I got introduced to step change, to be honest, I was drowning in debt. I had fled domestic violence but the bills had piled up whilst being financially controlled. After I left, I didn’t know where to even start or what to pay first with being a newly single mother. The sound of the letterbox moving started to panic me on the daily as I just didn’t know how to pay all these creditors the debts had racked up with for so long, with letters being sent to me constantly with bailiff notices, county court judgements, the lot, genuine fear would flush through me every single day. Step Change have taken this fear away almost completely, they assess the finances and let your creditors know how much you can realistically pay. I did this after an amazing breathing space period that they put in place over Christmas, which helped me so much mentally. I’ve almost paid back all of my debt already and as of November this year I’ll be completely debt free! Thank you so so much Step Change, you’ve given me and my boys our life back. I no longer panic over the sound of the letterbox. I no longer go days without food so my kids can eat instead. It’s truly changed my life and means I don’t have to rely on abuse and I can live my life again! Reviewed on: 19th May 2026
Kaitlin's avatar
Kaitlin

These guys helped change serious worries into a mana...

5
These guys helped change serious worries into a manageable situation. I wanted to pay my debts but couldn’t afford the interest on top of the monthly payment. Step Change has given me a plan that has given me longer to pay, stopped high interest accruing and an affordable payment amount each month. Reviewed on: 19th May 2026
Steven T's avatar
Steven T

You guys are a Star!

5
I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process was very straigthforward and smooth and they dealt with all the lenders on my behalf. I couldn't have asked for more. I feel more comfortable and confident about my future. Thank you so much for your support and being there for vulnerable people like me. Reviewed on: 19th May 2026
Mo's avatar
Mo

A wonderful organisation

5
A wonderful organisation helping people at their worst times. It is an invaluable service assisting with rebuilding lives. Reviewed on: 19th May 2026
John R's avatar
John R

they help me save my credit score and help me to arr...

5
they help me save my credit score and help me to arrage my money in and out I have paid all on time with there help Reviewed on: 19th May 2026
U N's avatar
U N

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