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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

StepChange are there for you

Everyone I've ever spoken to at StepChange have always been kind, understanding, and helpful. Debt is often an embarrassing and demoralising experience and they make you feel at ease that you can manage your finances and that they'll help you where they can. They give brilliant advice and give you external resources when necessary. I fully recommend trying their Debt Management if you find yourself struggling. Reviewed on: 12th June 2026

Great Service

Great service, pleasure to deal with. Good experience allround. Reviewed on: 12th June 2026

Professional, Supportive and Life Changing Help

The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now have a clear plan in place and feel much more confident about managing my financial future. I would highly recommend StepChange to anyone seeking debt advice and support. Reviewed on: 12th June 2026

StepChange were so helpful

When I approached StepChange they were so helpful and non-judgmental. They worked with me to help set up a debt management plan Reviewed on: 11th June 2026

Very good always there to listen and provid helpp th...

Very good always there to listen and provide help they work hard to find a solution that's doable very understanding and don't judge Reviewed on: 11th June 2026

They are good listeners and so give good advice to y...

They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

Step change gave me a lot of help & support at a ver...

Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026

Debt relief

Step change has helped me go from a dark place of despair and feeling trapped to over time, with patience and continuous review, has helped me to reduce my debt from over £12,000 to under £3,000 in around 6 years. It doesn’t happen overnight and needs reviewing annually. But has helped significantly improve credit and reduce debt. Reviewed on: 11th June 2026

life and mental health gurus their expertise not jud...

life and mental health gurus their expertise not judgemental second to none i would recommend anyone experiencing financial debt like i was please please get in touch with them talking to them drains all the worrying thoughts you most certainly have Reviewed on: 11th June 2026

Debt is a hard pill to swallow, Step Change.

Debt is a hard pill to swallow, Step Change. Helped my wife and I see a way forward and we are now in a DMP which is helping to pay off what we owe and we can still live without worrying if we can afford to live. Reviewed on: 11th June 2026

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