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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Step change has been very helpful with the service t...

Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Getting your life back!

Contacted stepchange after getting myself in a very bad situation with credit card/ loan debt - honestly the best decision I’ve ever made they give you non judgmental advice and quite possibly saved my life. Forever grateful to them. Reviewed on: 11th June 2026

They are very helpful, patient, informative, realist...

They are very helpful, patient, informative, realistic, kind...... Reviewed on: 11th June 2026

Fantastic all round support from step change

I reached out to step change when I had a massive decrease in income, they were very helpful, they sorted a plan with me contacted my creditors with a payment plan, which they all accepted, this has left me stress free, and an end date when I will be debt free. I can’t thank step change enough for all their help and support Reviewed on: 11th June 2026

So happy stepchange have helped me when i was going...

So happy stepchange have helped me when i was going through financial difficulties i can choose how much i can afford and pay the lenders i would definetly reccomend stepchange 100% Reviewed on: 11th June 2026

Get the help you need.

I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After speaking to their advisor the relief was immense. They were helpful friendly and most of all I didn’t feel judged for my situation. I would definitely recommend. Reviewed on: 11th June 2026

StepChange helped to stop my creditors charging me...

StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026

Amazing customer service.

Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

An amount was set that i could afford my debts and t...

An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peace of mind Reviewed on: 10th June 2026

Invaluable help and advice.

I was looking for some advice about my debt situation and decided to contact StepChange after talking to Citizens Advice and reading reviews from other clients. I was not disappointed, it was very easy to get in touch both online (where I was able to send in most of the required information) and by phone when I needed to speak to someone in person.The help and advice they gave me has been invaluable and I am now getting in a position where my debts are under control and I am able to budget for the future. This has been a great weight off my mind. Thank you StepChange. Reviewed on: 10th June 2026

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