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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

whilst setting up my DMP Step Change couldnt have be...

whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form very easy to navigate and you have the option to review your expenditure and alter the form accordingly. Huge weight off my shoulders knowing my debts will be repayed in an affordble way. Thank You Step Change Reviewed on: 19th June 2026

Debt free in 4 months thanks to StepChange!

I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on track to be completely debt-free in just 4 months, successfully clearing £41,000 of debt. I am so thankful for all of their help and highly recommend them to anyone struggling. Reviewed on: 18th June 2026

I felt a bit daunted and embarassed, so kept putting...

I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person I spoke to was non-judgemental, kind, and put me at ease throughout the call, I really felt I was in good hands and I felt so, so relieved to have made that call and that my financial situation was going to be manageable, and that there was light at the end of the tunnel, instead of a bottomless pit. So greatfull. Reviewed on: 18th June 2026

Brilliant.

Brilliant. Felt listened too and a sense of relief Reviewed on: 18th June 2026

I suffer from adhd autism and dyslexia and mental p...

I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everything and help you in anyway possible Reviewed on: 17th June 2026

Weight of my shoulders

In June 2021 I approached step change to help me with my out of control debts Probably the best thing I ever did .They explained everything to me and put me on a DMP which has helped me massively. Reviewed on: 17th June 2026

Step change has supported me through my debt managem...

Step change has supported me through my debt management for a few years now and it has helped ease the stress of financial worries Reviewed on: 17th June 2026

of great help during times of financial cri...

Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Wonderful Customer Support

When talking to staff at Step Change I have ALWAYS found them all to be extremely helpful, compassionate, & very understanding. Reviewed on: 16th June 2026

Thank You

Very helpful and empathetic - nice to speak to someone Scottish Reviewed on: 16th June 2026

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