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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,486 reviews, last reviewed 1st Jun 2026
181000% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Such a wonderful relief from all the worry.. Stepchange took the pressure and worry from us as we sorted finances and debt after I was made redundant during covid. I really was so worried and did... Read more Reviewed on: 1st June 2026
Gillian R's avatar
Gillian R

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18486)

StepChange changed my life

5
I started working with StepChange several years ago. They recommended a DMP as the best product for my situation and with their help I have almost paid off all of my debts. They have also been very flexible and helpful whenever my circumstances have changed. With one call I have been able to sort everything out everytime I've needed help or clarification. The customer service has always been friendly and knowledgeable without a long time on hold too. I would recommend StepChange to anyone who feels like they can't face tackling their debt. I felt that way too, but StepChange have helped me change my life. Reviewed on: 31st May 2026
Alex Gray's avatar
Alex Gray

Very good, was very stressed and worried about debt,...

5
Very good, was very stressed and worried about debt, being hounded by creditors at all hours of day and night and now have peaceful life again. Made mistake of taking loans I couldn't pay back and spiralled into more and more debt and the loan companies were very insistent on pressuring me to come up with money I did not have. Reviewed on: 31st May 2026
Tony Shipley 's avatar
Tony Shipley

My experience i was very helpful to reduce my stress...

5
My experience i was very helpful to reduce my stress and storyline for my life . Reviewed on: 31st May 2026
Malick 's avatar
Malick

Your customer service very good, but just when you c...

4
Your customer service very good, but just when you call you need to wait for a long time most of the staff are very helpful Reviewed on: 31st May 2026
Kwai wetton's avatar
Kwai wetton

Followed a cancer diagnosis and lots of time off wor...

5
Followed a cancer diagnosis and lots of time off work with only statutory sick pay I got into a lot of debt to the point it made me ill. Step change were helpful, understanding and didn't judge me. They helped me set up a payment plan to clear my debts and dealt with my debt companies. I can't recommend them enough. Reviewed on: 31st May 2026
Andrea N's avatar
Andrea N

Found StepChange to be helpful and efficient in my d...

5
Found StepChange to be helpful and efficient in my dealings with them Reviewed on: 31st May 2026
Mrs N's avatar
Mrs N

An invaluable service

5
Highly Reccommended. Very helpful. Reviewed on: 31st May 2026
Jacqueline 's avatar
Jacqueline

Life saver.

5
I was struggling with debt, working more to try to catch up until I suffered a breakdown. Then I found Stepchange and I am so glad I did Reviewed on: 31st May 2026
Graham 's avatar
Graham

Don’t know what I would’ve than without their help

5
Very helpful, no judgement…once sorted I could breath again …. Reviewed on: 31st May 2026
Anna M's avatar
Anna M

Found StepChange absolutely fantastic and supportive.

5
Found StepChange absolutely fantastic and supportive.I am now debt free after paying my debt with your help thanks Reviewed on: 31st May 2026
Maria 's avatar
Maria

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