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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

They are very efficient and understanding

Because of stepchang I can sleep at night in this challenging times Reviewed on: 8th July 2020

Helped me to sleep at night.

Stepchange helped me to get my finances back on track when I had overcommitted. They helped me to formulate a debt management plan which I have had for 1 year now. With realistic budgeting I now expect to be debt free in under 4 years. I would strongly recommend this service to anyone who is struggling with debt worries. Reviewed on: 8th July 2020

Extremely helpful

Very helpful and understanding and not judgmental. Very professional. Reviewed on: 8th July 2020

Fantastic Service

Fantastic charity very helpful and excellent guidance and advice. Reviewed on: 8th July 2020

Help when you most need it

Very helpful people indeed, always go that extra mile to help you, they have changed my wifes and mine lifes , and they are very caring in what they do, thanking them very much indeed Reviewed on: 8th July 2020

Totally professional, reliable and helpful

I was in deep trouble, didn't know how to get out of it, stepchange helped me, now I'm debt free, I can't thank them enough Reviewed on: 8th July 2020

Life changing

From the moment I interacted with Step Change I have been shown compassion understanding and professionalism . They have allowed me to see a light at the end of the tunnel of debt . I can't thank them enough I would certainly recommend them to anyone who is struggling to get by juggling the rollercoaster of hopelessness and despair that debt can bring . I want to thank them from the bottom of my heart . Once my time is up paying off my debt I will be staying debt free . Reviewed on: 8th July 2020

fantastic customer service

Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020

Amazing charity

I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020

Excellent help

Very helpful in every way. I have had a couple of hiccups along the way but everyone has gone out of their way to help. Reviewed on: 8th July 2020

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