Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Real help

Helped us budget and pay off our debts Reviewed on: 23rd July 2021

Stepchange are the best

Stepchange has really helped me they have been really professional and the customer service is excellent 10/10 Reviewed on: 23rd July 2021

Easy to deal with

Always been good listeners, easy to change when budgets fluctuate Reviewed on: 23rd July 2021

Been very helpful and friendly about everything

They helped me out in a very difficult time and was very patient with me as I was feeling down about it all Reviewed on: 23rd July 2021

Saved my life

I was in. A dark hole and was struggling with day to day life but step change has helped me big time Reviewed on: 23rd July 2021

DMP

Really good in sorting finances out. Reviewed on: 23rd July 2021

Life saviours

Helped us at a time when we didn’t know which way to turn. Amazing company. Reviewed on: 23rd July 2021

Helpful & empathetic

Always happy to help & advise never felt judged Reviewed on: 23rd July 2021

Very kind and helpful non judgemental company

I have nothing but praise for the good work that they do in helping you through a difficult time relieving pressure off you and helping you to take control of your debts Reviewed on: 23rd July 2021

Changed my life

Helped me get back on my feet with no judgements or guilt and make me feel in control Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from Money Wellness 4.89 from 6448 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub