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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

I can sleep again

They helped right from the beginning best phonecall I ever made Reviewed on: 23rd July 2021

Supportive in all aspects

Stepchange literally changed my day to day living after getting their help sorting g and changing things slow and steady enabling me to breath and sleep again it's a slow process but very positive one. Reviewed on: 23rd July 2021

Step Change Saved My Life

Had I not found Step Change at a time when I had lost control of everything due to my mental health, I fear I would have resorted to suicide. They have been truly incredible & the resources they provide are so valuable in order to navigate to a healthy financial position. I cannot thank them enough. Reviewed on: 23rd July 2021

Life changing

Made SUCH a difference , so understanding , and helping us toward a debt free future. Reviewed on: 23rd July 2021

Changed my life

I have been supported by stepchange and they have given me back my life. They bend over backwards to support you financially and mentally. Reviewed on: 23rd July 2021

Helping with my DMP since 2010

Grateful to each worker at this very important public service Reviewed on: 23rd July 2021

Excellent service

Have only praise, so much help and advise, took the pressure and worry of me Reviewed on: 23rd July 2021

A life line

Right from the first phone call when I was distressed and scared, the staff were supportive and helpful. It’s not too much to call it a life line. I highly recommend talking to StepChange if you’re out of your depth. We’re well on our way to being debt free now and for that I’ll be forever grateful. Reviewed on: 23rd July 2021

Helped me get my life back

Very helpful, always on the other end of the line,,if i need more information, thank you Reviewed on: 23rd July 2021

Brilliate service

Excellent service and very good people working for me thank you Reviewed on: 23rd July 2021

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