Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Perfect

Stepchange has help me to sort my finances out and now I just pay affordable amount to my creditors there great help all the way. Wouldn’t be without them Thankyou stepchange 5*. Reviewed on: 8th July 2020

Amazing

After years of being frightened to answer my phone or open bills I finally plucked up the courage to call step change. They definitely changed my life for the better and could never tha k them enough. When calling re an enquiry I am always treated with the utmost respect and staff do not look down on you but just want to help. I always feel that they understand it’s as if they have been through it themselves. Well done. Reviewed on: 8th July 2020

Excellent service

Run by patient, experienced volunteers, who understand very well how to help the people with debt crises. Reviewed on: 8th July 2020

Fantastic

Cant begin to explain how much they have helped me and relieved me of the stress of dealing with people chasing debt , I was in a bad place and thanks to stepchange I am in a much happier place and dealing with my debts without the stress and worry Reviewed on: 8th July 2020

Brilliant company

Stepchange were fantastic when it came to sorting my finances. They were most helpful at all stages of the process and were very easy to communicate with either online or by phone. Reviewed on: 8th July 2020

Very helpful and emotionally supportive

Always helpful kind and patient Reviewed on: 8th July 2020

Life changer

Excellent from the very beginning. Kind, helpful and supportive and everything is very clearly set out. Very professional and well respected. Reviewed on: 8th July 2020

Step Change charity is second to None. It alleviated my circumstances in no small measure.

All the staff are nice and polite. They listen to problems and proffer solutions. I am absolutely proud of Step change charity. Reviewed on: 8th July 2020

Saved my life

Swallow your pride and sort your future. Reviewed on: 8th July 2020

Excellent

The best service ever, they are good in their job, they know what to do Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from Money Advisor 4.90 from 11 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub