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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Relief

Very helpful nothing was too much trouble shows you all your options no pressure to pay more than you can afford 5star Reviewed on: 23rd July 2021

Help when needed

When my debt situation got the stage that I felt like there was no way out of it i spoke to Barclay's about it and the lady i had a long talk with her and she suggested that i contacted step change and it has been proved to be one of the best pieces of advice that I have ever had and I am now feeling a lot better about my situation .thanks to all at step change for the support you have given me. Thank you. Dave. Reviewed on: 23rd July 2021

Mrs. M.k.

I am so greatful for step change for helping me to sort out my Credit so I can pay what ever I can afford. Thank you so much. Mk Reviewed on: 23rd July 2021

Unrivaled help

I've been using Step Change for around 10 years and they have helped me immensely. Reviewed on: 23rd July 2021

Reassuring and supportive

I contacted the charity when I hit rock bottom. I'd struggled to stay on top of my finances for a long time getting deeper and deeper into debt. Every person I have had contact with has been amazing. One lady stayed after the end of her shift to make sure my budget was complete when I'd had issues online. If anybody confided in me that they struggle with debt. I would not hesitate to recommend Step Change. Reviewed on: 23rd July 2021

Great help when needed most

Step Change have been a great help to me in dealing with a situation which felt beyond my control. The staff are very understanding, knowledgeable and helpful. Contact is made very easy, both online and by phone. I’m very grateful to everyone at Step Change for all their help. Reviewed on: 23rd July 2021

Professional clear advice

Website and advisors are excellent. Go through everything with you so the best advice and support can be given Reviewed on: 23rd July 2021

Life savet

I didn’t know where to turn but step change helped me face my debt and I am well on my way to being debt free. The staff are so friendly and reassuring. Thank you! Reviewed on: 23rd July 2021

Took away so much stress!

I don’t know what I would have done without Stepchange. I was so stressed with the amount of debt we had and didn’t know where to turn. They listen, do not judge and gave us different options to help with our debt. We chose the debt management plan, which we have been paying for a few years. When we need a review they are so helpful and ensure our monthly payment is right for us. There is now light at the end of the tunnel for us thanks to Stepchange and we never thought we would see it. Reviewed on: 23rd July 2021

Help when it's needed most

If you feel you're on the brink with financial assistance the kind non judgemental team at Stepchange will lead you to a better place. Reviewed on: 23rd July 2021

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