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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Light at the end of the tunnel

5
Step change helped me so much. Debt can be so overwhelming and they guided me through making a real, affordable start on clearing what I owe and then helped me maintain payments with regular, helpful advice and support. They understand how I feel and they don’t judge. They want what you want, debt under control and a light at the end of the tunnel. Reviewed on: 23rd July 2021
Julie D's avatar
Julie D

Life changing

5
Life changing is not an exaggeration every time I speak to an advisor they always speak in a professional and Non-judgemental manner They just give good advice which is not condescending Reviewed on: 23rd July 2021
John Dunkley's avatar
John Dunkley

Made my life so much better

5
In debt beause of the pandemic couldn't see a way out until i contacted stepchange Reviewed on: 23rd July 2021
Matthew wreford 's avatar
Matthew wreford

Fantastic

5
Great support, helped me through every step, continue to support you though your plan x Reviewed on: 23rd July 2021
dawn attwood's avatar
dawn attwood

Nenad

5
Amazing experience. Helpful from first contact. Make my life much easier and normal. Reviewed on: 23rd July 2021
Nenad Macut's avatar
Nenad Macut

Keeps everything simple

5
Got into severe trouble and was advised to seek the help of Step Change by Barclays.... The simple fact that Step Change act as a go between made the whole process a lot less stressful and I am now only a couple of years away from being debt free. Once all the necessary info is provided Step Change really do a fantastic job of supporting and organising the plan for you Reviewed on: 23rd July 2021
Barry North's avatar
Barry North

Excellent

5
Very helpful and listen to you, and best service ever always polite Reviewed on: 23rd July 2021
Lee Shaw's avatar
Lee Shaw

Stepchange have helped get my life back together

4
Being signed off work with mental illness also with a lot of debt, step change helped manage my creditors Reviewed on: 23rd July 2021
Bonker's avatar
Bonker

I was so stressed before

5
Since being with step change life is much easier to handle Reviewed on: 23rd July 2021
Martha Akers's avatar
Martha Akers

Excellent

5
Very understanding and excellent service support Reviewed on: 23rd July 2021
Riz's avatar
Riz

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