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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Helpfull

Absolutely fantastic always ready to listen whenever I’ve needed to ring up.Very understanding and sympathetic I would definitely recommend. Reviewed on: 8th July 2020

Step change Changed my life

I wouldn’t be here today if it wasn’t for StepChange, my money troubles were affecting me massively and after speaking with StepChange it immediately felt like the biggest weight in the world had been lifted. I’m now two years away from being debt free and owe it all to StepChange Reviewed on: 8th July 2020

Mr Stephen Halliday

After the last resection we found ourselves in a lot of debt using credit cards to live on. After trying to Deal with it on our own for a year or so we found ourselves getting deeper into debt and totally stressed. We decided to seek help, after reading about step change being a charity and none profit making I contacted them straight away we new we'd made the right decision did the budget planner they did the rest contacting all our debters and either dealing with or advising us about any changes along the way. Anyone I spoke to was non judgmental and helpful. Five years on we are recently debt free thanks to step change. Couldn't recommend them enough. Thanks for all your help Reviewed on: 8th July 2020

WINNERS

YOU HAVE HELP ALL THE WAY I WILL GET THEIR SOON Reviewed on: 8th July 2020

Good Service

It help me a lot, very good organisation, number 1 Thanks. I was really in trouble till I find Stepchange, its my Saver. Kind regards. Reviewed on: 8th July 2020

Peace of mind

After months of worry Stepchange helped me to get my finances under control and now heading towards being debt free Reviewed on: 8th July 2020

Great Service and Advice

StepChange are fantastic to deal with, they listen and advise based on their experience and what works for you. At first you think people will judge you but from the very first time they were understanding and helpful. The service they provide is invaluable and I would definitely recommend them to anyone having debt issues Reviewed on: 8th July 2020

They are life savers!

Overwhelming helpful & always at the end of the phone, even now in these strange times. Reviewed on: 8th July 2020

Quick and easy

Very supportive and very efficient,quick and easy application and very helpful,do everything over phone or internet would highly recommend you. Reviewed on: 8th July 2020

Very good company

I think stepchange is one of the best solutions to deal with the debts and that they make you reach your goals to the end. Reviewed on: 8th July 2020

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