Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

They helped me get my life in order

Very understanding and helpful went above and beyond for me as I had left a deistic Violent relationship with all the debt and found out I had cancer. I can’t thank them enough for giving me my life back. Reviewed on: 8th July 2020

Uncomfortable to talk to at first, felt embarrassed, but Stepchange helped me so much, non judgmental and very very professional. Slept a lot much better after sorting my money worries.

Stepchange changed my life forever, much better with money and as I said before can sleep so much more of a night. Reviewed on: 8th July 2020

Stepchange

Great help with setting up debt control budgets that work Reviewed on: 8th July 2020

Light at the end of the tunnel

From the minute I contacted them they have been the light at the end of a very long tunnel, dealt with everything professionally, all my debts are paid on time, as a result I see each debt paid off and nearly debt and worry free, Excellent service. Reviewed on: 8th July 2020

Helpfull

Absolutely fantastic always ready to listen whenever I’ve needed to ring up.Very understanding and sympathetic I would definitely recommend. Reviewed on: 8th July 2020

Step change Changed my life

I wouldn’t be here today if it wasn’t for StepChange, my money troubles were affecting me massively and after speaking with StepChange it immediately felt like the biggest weight in the world had been lifted. I’m now two years away from being debt free and owe it all to StepChange Reviewed on: 8th July 2020

Mr Stephen Halliday

After the last resection we found ourselves in a lot of debt using credit cards to live on. After trying to Deal with it on our own for a year or so we found ourselves getting deeper into debt and totally stressed. We decided to seek help, after reading about step change being a charity and none profit making I contacted them straight away we new we'd made the right decision did the budget planner they did the rest contacting all our debters and either dealing with or advising us about any changes along the way. Anyone I spoke to was non judgmental and helpful. Five years on we are recently debt free thanks to step change. Couldn't recommend them enough. Thanks for all your help Reviewed on: 8th July 2020

WINNERS

YOU HAVE HELP ALL THE WAY I WILL GET THEIR SOON Reviewed on: 8th July 2020

Good Service

It help me a lot, very good organisation, number 1 Thanks. I was really in trouble till I find Stepchange, its my Saver. Kind regards. Reviewed on: 8th July 2020

Peace of mind

After months of worry Stepchange helped me to get my finances under control and now heading towards being debt free Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt solutions
from Back2Credit 4.92 from 1856 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub