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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Godsent

I didn't know about them until my son-in-law told me about them u was on the edge really on the edge they sorted it all out for me without them I honestly don't know what I would have done thank you step change. Reviewed on: 23rd July 2021

Life Saver

I could not sleep with worry but after setting up my account my life has been a lot easier Thank you Reviewed on: 23rd July 2021

They take care of you

I was in massive debt couldn't sleep constantly worrying Step change helped to put me on the right track and supported Reviewed on: 23rd July 2021

Thankq for helping

Amazing service, helpful, totally understanding.....so glad I've been able to sort my debt out with them... Reviewed on: 23rd July 2021

They were literally life savers when I had nobody to turn to

After divorce and having two daughters at uni, I found myself Ill with Lyme disease and my zero interest credit cards suddenly ran out of time..my whole income was needed to pay interest. Step Change listened, helped me decide then took over the complicated job of settling a realistic deal with my creditors who frankly behaved badly. They saved my life. I’ll never be able to thank them enough for being there, calmly unpicking the mess and setting me back on my feet. Bravo! Brava! Reviewed on: 23rd July 2021

Free debt service

Very helpful for struggling people no charges they don’t take advantage of struggling people. Number one service to getting debt free Reviewed on: 23rd July 2021

Life savers

Saved me from a life time of self inflicted debt Reviewed on: 23rd July 2021

Very helpfull

They have been helping me for a good few years now .I could not have done this without there help thank you Reviewed on: 23rd July 2021

Fantastic company

Great experience with stepchange. They were there to help every step of the way. Reviewed on: 23rd July 2021

They saved our lives

From when we first contacted them they were amazing, we were about to loose everything house etc. With there help we are debt free for the first time in 35 years. Reviewed on: 23rd July 2021

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