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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14539 reviews)

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4.95

Based on 14,539 reviews, last reviewed 10th Jun 2025

324500% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant service from Stepchange Stepchange have been brilliant with me, very understanding and non judgmental, even when I slipped up and was unable to make my first payment they wer... Read more Reviewed on: 10th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14539)

most helpfull company

Been with stepchange for years .Cound,nt of got through my finical problums without them.Always there to help through the changing times in life. Great copany keep up the good work. Reviewed on: 24th April 2020

Stepchange has always given me complete support to my financial hardship

I had an operation and was off work for a few months. I owed a large amount of money to credit cards and could not afford the monthly payment because I was only on SSP. I was recommended by a friend to seek help from Stepchange. After doing so I felt very relieved, as all the pressure, worry and anxiety had been taken away. Stepchange were very sympathetic and professional, they explained how they were going to help and put my mind at ease imidiatly. Reviewed on: 24th April 2020

Weight off my shoulders

All my money every month was going on paying back my credit cards, I had no job and didn’t know what to do. Looking through the internet I came across Step Change & contacted them. After completing a budget plan with their help everything suddenly felt easier & clearer. I still had the debt but now I had a way forward. The plan is flexible & they never suggest you pay more than you can afford and their advice and service is free. Brilliant people! Thank you Reviewed on: 24th April 2020

Fantastic helpful staff

The staff were friendly, helpful and understanding of my situation and delt with me quickly and efficiently. Thank you Reviewed on: 24th April 2020

Thank you

I didn't know which way to turn before I found step change. I was getting more and more stressed and depressed with my situation. I can't thank them enough. They took the weight of the world off my shoulders very friendly and approachable Reviewed on: 24th April 2020

Life saving for many

With your help and support over many years your team all of team have helped keeping me alive and sane and able to carry out my support to other people . Banks are greedy and will ruin your life. With your help we can live with that. Thank you very much. X Reviewed on: 24th April 2020

Mind numbing weight: Lifted!

I caught a virus, that over time, stopped me from doing almost anything. I used my savings, then 0% Creditcard offers, to keep my life as normal as possible. The 0% offers started to end; and I couldn’t finance my monthly outgoings! The CC interest went from 0 to 20%+ in days. Instead of healthy savings, i had an out of control debt. Suddenly, I missed my Mortgage payment by 47p! I received a message from my bank. I was numb. They gave me a number to ring. After a detailed questionnaire, they recommended I contact a Debt charity. I rang StepChange and was greeted by a person who really wanted to help resolve my issues. Every time I contact them, I am treated as a person more important than them! It is a massively humbling experience, but the relationship becomes like family. I continually receive information and advice, but it’s not intrusive. They recognise, that a general email; can be written and sent to a broad spectrum of people; where the details can be treated as specific to You or just general information. I’m now on a DMP and appreciate everything StepChange do to make my life easier! Reviewed on: 23rd April 2020

Understanding.

I was very agitated when I contacted step change. I had just been diagnosed with cancer on top of financial difficulties. They put you at ease straight away and you feel you are not alone. They get straight on to helping you sort stuff out and help with advice in contacting creditors. You then have time to sort out your best options with step change helping all the way. Cannot praise them enough for their care and understanding. Reviewed on: 23rd April 2020

Exceptional!

Everything was simple and easy and the staff really put my mind at ease. Thank you !! Reviewed on: 23rd April 2020

Life Saving

It helped turned our lives around. Many thanks to all your staff Reviewed on: 23rd April 2020

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