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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14603 reviews)

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4.95

Based on 14,603 reviews, last reviewed 12th Jun 2025

330800% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Down but not out Im a 40 year old single male , due to circumstances beyond my control I am currently living with my parents having lost the roof over my head mainly ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14603)

Life saving help!

Genuinely a pleasure to speak to them - every time I’ve called they’ve been non-judgemental, helpful, sincere and understanding. The year they’ve spent helping me has changed my life in simple terms. I cannot thank them as an organisation enough! Reviewed on: 8th July 2020

Literally saved my life!

I was struggling so much with my life. Step Change are humans and you can tell that in the way they deal with your situation. they have been amazing from start to finish! Reviewed on: 8th July 2020

DMP

Cannot fault Stepchange thanks too them my financial worries is looking so much better and the staff are so helpful thank you so much Reviewed on: 8th July 2020

Brilliant and fantastic

Step change completely change my life, I never thought I would get outta the mess I was In, if it wasn’t for step change I don’t know where I would be right now, I have more control and more peace of mind step change has dealt with my problems and my situation. Reviewed on: 8th July 2020

Amazing...

Absolutely 1st class support. Friendly understanding .. Reviewed on: 8th July 2020

Excellent

I felt that everyone whom I spoke with took time to deal with all my issues in a friendly efficient manner I felt I was at the heart of everything that you stand for I was choked up with emotion when everything was finally put in place Thank You Stepchange Reviewed on: 8th July 2020

Very understanding & helpful

Was in a slot of debt & really feeling suicidal & spoke to stao change & they helped & explained about my debt & really thankful Reviewed on: 8th July 2020

Great Support

I was very worried about my situation but as soon as I contacted Step Change I was helped by a reassuring person in a nonjudgmental way. After supplying my details a payment plan was set up before long and my worries became easier. Thank you for your kind and efficient service. Reviewed on: 8th July 2020

Well Impressed

Step change have been brilliant to me before I joined them I was in a real dark place with dents that were leading to more serious health problems but now I’ve been put on a plan that suits me and I can afford each month and it gets the creditors off my back Reviewed on: 8th July 2020

Gave us the much needed help to keep paying our debt but enabling us to live

Excellent service always there at the end of the phone Reviewed on: 8th July 2020

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