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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,602 reviews, last reviewed 10th Jun 2026
186500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026
Humphrey's avatar
Humphrey

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18602)

Stepchange Review

4
Helpful staff,give good assistance on queries relating to plan and budget. Reviewed on: 23rd July 2021
Joseph Jacob's avatar
Joseph Jacob

Lifesavers

5
Stepchange took all our money worries away I don't know what we would have done without them we are now debt free Reviewed on: 23rd July 2021
Val's avatar
Val

Life saver

5
Excellent service . Staff so helpful and empathetic. Reviewed on: 23rd July 2021
Trish's avatar
Trish

Definitely got me out of my money worries

5
What a service these people provide I was so much in trouble with money and not I'm almost debt free thanks to there help Reviewed on: 23rd July 2021
peechy life's avatar
peechy life

1st class company

5
I was in a very bad place a few years ago plucked up the courage to call stepchange they were brilliant set me up a plan and informed all my debts to inform them of how much each were going to be paid every month. Now I feel in a better place and will finish payments around Dec 2021 Reviewed on: 23rd July 2021
Joe Takacs's avatar
Joe Takacs

Professional, kind and caring

5
Saved my life. An incredible service. So needed. Reviewed on: 23rd July 2021
Amg's avatar
Amg

Thankyou

5
Step change were there to help when I needed it Reviewed on: 23rd July 2021
kerrymumford561@btinternet.com's avatar
[email protected]

Top rate company which actually cares

5
I was in debt by almost £3000, it's not a lot to most folk but for me it not only destroyed my credit rating, it also took away my confidence, I was at my wit's end, stepchange stepped in and I'm happy to say with their expertise and compassion I'm now debt free. They're easy to talk to and won't turn anyone away, so if you have debts, worried about them and your confidence as slipped, contact stepchange. Reviewed on: 23rd July 2021
Janice Durham's avatar
Janice Durham

From doom and gloom to boom.

5
From letters ignored,burying my head in the sand to having a purpose and goal to aim at Step Change have certainly changed my families future to a brighter one. Reviewed on: 23rd July 2021
Roger Davies's avatar
Roger Davies

Relief

5
The misery and worry of debt is soon halted by the reassurances and dedication of these teams. I now sleep at night, my life is on track. I have an end date and help is just a click away. Reviewed on: 23rd July 2021
Mark Cockram's avatar
Mark Cockram

Review StepChange: Debt advice now

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