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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

a life saving charity ..literally

I was so stressed out with my debt and step change introduced me to a dmp which saved my life. i am a happy human being now. Reviewed on: 8th July 2020

Couldn't ask for more

It took a lot for me to contact a company like step change but I am so glad I did. My finances are now under control and manageable. They gave excellent customer service and we're so helpful they have made my life so much less stressful and are there at every stage if you require help or have any questions. Thanks to the whole team that are step change Reviewed on: 8th July 2020

I trusted them in helping me to solve my debt problems.

Excellent, they are dealing with my debts proficiently. Reviewed on: 8th July 2020

Awesome

They’ve helped me so much and super understanding and friendly Reviewed on: 8th July 2020

Stepchange saved my financial life

When we were desperate, Stepchange helped us out. Being able to clear our debt on a monthly manageable amount is peace of mind. Thank you, Stepchange. Reviewed on: 8th July 2020

Great service

Been brilliant all round in every aspect. So helpful and understanding. Reviewed on: 8th July 2020

Always genuine and helpful

Have always been very professional and empathetic Reviewed on: 8th July 2020

Brilliant

Very helpful and understanding, they put us on the right track, and helped us all way through this difficult time. We would recommend them to everyone who is facing financial difficulties Reviewed on: 8th July 2020

Really helpful

Helped me out of a hole! Thank you step change :) Reviewed on: 8th July 2020

Ongoing help

Stepchange honestly have helped me so much, I’m 24, have been in debt since 18/19, as soon as I learned about credit cards & online shop accounts, I got myself into such a mess and honestly don’t think I would be half way to getting out of debt if it wasn’t for Stepchange Reviewed on: 8th July 2020

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