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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Always genuine and helpful

Have always been very professional and empathetic Reviewed on: 8th July 2020

Brilliant

Very helpful and understanding, they put us on the right track, and helped us all way through this difficult time. We would recommend them to everyone who is facing financial difficulties Reviewed on: 8th July 2020

Really helpful

Helped me out of a hole! Thank you step change :) Reviewed on: 8th July 2020

Ongoing help

Stepchange honestly have helped me so much, I’m 24, have been in debt since 18/19, as soon as I learned about credit cards & online shop accounts, I got myself into such a mess and honestly don’t think I would be half way to getting out of debt if it wasn’t for Stepchange Reviewed on: 8th July 2020

Help when I had no one to turn to

I fell into debt when my relationship ended. Letters and phone calls escalated. The day I contacted Stepchange was the day I gained control. I am proud to say I am now debt free. I couldn't have done it without Stepchange. Thank you. Reviewed on: 8th July 2020

No longer worried about debt

Our debt seemed never ending til we heard about stepchange.. From that first fone call our minds were at ease n knew we would b debt free in time but could sleep better knowing we had help.. Reviewed on: 8th July 2020

Absolute lifesavers

From the very first contact Step Change have been consummate professionals, who treat you with respect, patience and empathy at one of the most difficult times of your life. They have given me light at the end of a very black tunnel and I now have hope for the future. Cannot recommend them highly enough. Reviewed on: 8th July 2020

Brilliant service always ready to assist and advice

Having used this service for some years to help us repay and manage our debts we cannot praise them enough for their professionalism, help, peace of mind and ease of use. A truly great free service. Reviewed on: 8th July 2020

Step change review

Step change have been amazing I would not be where I am today without their help and advice their customer service is the best around and they couldn’t be any better all n all to sum it up fantastic good luck step change you deserve it Reviewed on: 8th July 2020

I needed help and didn't know where to turn

Step change helped me when I needed them most Reviewed on: 8th July 2020

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