Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

View other StepChange products

4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

very friendly, great customer service

The support recevied was excellent. its a diffiucult subject handled with great custiner service and support Reviewed on: 23rd July 2021

Made our worries ease

When we contacted Stepchange, we were at our lowest ebb, but thanks to their advice,help and planning our future is a lot brighter. Reviewed on: 23rd July 2021

Great customer experience

Easy online application Good advice on debt management Reviewed on: 23rd July 2021

Brilliant people

Didn’t know where to turn and their understanding and help have turned my life around Reviewed on: 23rd July 2021

Professional 5 star service

Enybody life can change due to unforseen circumstances your service and your staff helped me sleep again and take away the anxiety of stressing about money problems Reviewed on: 23rd July 2021

Fantastic Help

Kind Courteous and very understanding and helpful Reviewed on: 23rd July 2021

EXCELLENCE

Real people with understanding compassion but also professionals who help and informative. I feel safe with STEPCHANGE AND CALM Reviewed on: 23rd July 2021

Help with the minefield this called debt.

Due to a change in circumstances due to ill health, my main income was drastically reduced to allow me to care for my partner. We found ourselves in a dowward spiralling debts nightmare, Step Change were that light at the end of the tunnel, offering advice and dealing with our creditors they took a huge burden from us, made it manageable and we are now well on the way to clearing our outstanding debts, These guys are outstanding and most importantly it was all free! Bravo step change! Reviewed on: 23rd July 2021

Top Charity debt company

Thankyou step Change for all your help and Kindness my experience was 1st Class always listening too me your staff are the best won’t be returning again my budget is under control forever and that’s a Promise . Hope you Win . Reviewed on: 23rd July 2021

Happy client

Very happy with stepchange service and staff regards Mark Peters Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub