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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,601 reviews, last reviewed 10th Jun 2026
186450% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026
Laura W's avatar
Laura W

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18601)

Life Safer

4
Rescue people from hands of greedy lenders that stop at nothing than looking for pint of blood. Reviewed on: 23rd July 2021
Bbelo's avatar
Bbelo

No more stress

5
From my first contact it gave me back some control & my stress levels got better I am making my payments every month and can now sleep Reviewed on: 23rd July 2021
Julie 's avatar
Julie

Shining light

5
Stepchange, are a hard working, compassionate and knowledgeable team. They help in dark times to see the light at the end of a long scary tunnel. Thank you. Reviewed on: 23rd July 2021
jacqueline fletcher's avatar
jacqueline fletcher

Headache removed

5
Great that i back on track to clear my debts ..would not have been possible otherwise as i am due to retire before i would have cleared them Reviewed on: 23rd July 2021
Stephen Jennings's avatar
Stephen Jennings

Very good

5
They were very helpful when I need to do that always there for me if I need them and I have helped a lot Reviewed on: 23rd July 2021
Linda doy's avatar
Linda doy

Brilliant service.

5
Can’t recommend this company enough. They helped me to find a way out of a world of spiralling debt. They dealt with all of my debtors and made sure my repayment plan was always affordable. I was sinking fast before they came along now i am virtually debt free. I can’t thank them enough. Reviewed on: 23rd July 2021
Mick's avatar
Mick

Life saver

5
With out step change I know I wouldnt be here, they have lifted my head above the debt I was drowning in , They have me on a mangable path to clear my debt , they stay in contact with emails,I know they're there for me when I need to talk Reviewed on: 23rd July 2021
A Gannon's avatar
A Gannon

Best help in a time of crisis

5
Can’t help enough. There when I needed help the most. Reviewed on: 23rd July 2021
paulmill79@hotmail.com's avatar
[email protected]

Lifesavers

5
When we could ourselves back into a corner with our debt, Step change were able to steady our ship. Their advice gave us breathing space to steady our shreaded nerves and allow us to choose the right route out of trouble. To our creditors; with the help of Step change, they have been be very supportive and understanding. For three years now we are on track to clear our debts quicker than when we first thought. This is due to there information resources to educate us about money management, where as before we would re finance our debt compounding our position. I truly believe without Step change my marriage would have failed and my young children suffered immeasurably. Reviewed on: 23rd July 2021
nige duffy's avatar
nige duffy

A life changer

5
Using Step Change has taken the stress and worry out of the position you find yourself in and every penny you pay goes to paying off your debt Reviewed on: 23rd July 2021
Nick Wilson's avatar
Nick Wilson

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