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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14597 reviews)

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4.95

Based on 14,596 reviews, last reviewed 12th Jun 2025

330100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They have really helped and supported me through the... They have really helped and supported me through the difficult journey of dealing with debt. Would not have managed without them. Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14596)

Helped turn our life around

Stepchange started helping us in 2003 when they were called CCCS. Year upon year they stood by our side and helped us work through our debt problems, never judging just being there to help and take away they massive problems and stress we faced. Without their help don’t think I’d be alive today. All debts cleared now! Thank you Stepchange. Reviewed on: 31st May 2020

Top people

After years of burrowing my head in the sand the lovely people of Stepchange let me see the light and live my life again Reviewed on: 31st May 2020

Turned my life around

Step Change rescued me when I thought there was no way out. They were very calming, non-judgemental and reassuring. They gave me some structure and helped me to pay off a lot of debt. I never would have been able to do it without them. Reviewed on: 30th May 2020

Compassionate and non judgmental

From my very first contact to their continued support, Step Change have been amazing. They have helped to turn a desperate situation around and give me a new sense of hope and perspective. The realisation you are not on your own if life changing, thank you. Reviewed on: 30th May 2020

Amazing

Such friendly and helpful people. Making that big step getting in touch can be so hard but once you're on the phone all your worries and stress almost melt away as you are met with an open ear and priceless advice. They are beside you every step of the way. Reviewed on: 30th May 2020

Professional & Friendly

I have used step change for 4 years and they are amazing. The yearly budget review helps keep you in the loop of your finances and the staff are very friendly that it's like talling to a friend on the phone. They offer advice on things you had no idea about and 100% of the money you have left to pay for your debts go on your debts no admin fee on top of it. The statements that they send show you how long you have u til you're debt free and they never judge you if you need to add another debt on to your account. I would never use another debt company and have always recommended this company to others who are struggling Reviewed on: 30th May 2020

Relief

2.5 years ago I was drowning in a sea of debt, credit cards, catalogues, loans, pay day loans Doorstep loans etc, like most in my situation I dreaded the phone ringing or the post arriving but what can you do ? You take out another payday loan just to get through the month don’t you ! One day, after 3 demand letters and 4 difficult phone calls I typed ‘debt help’ into google ......and the rest is history. This July (31st) I will be making my last payment to StepChange then I will be completely debt free. Until you do it you’ll never know how good it feels, that fist pump you give yourself every time you check you monthly statement and another one of your debts is cleared, From my first initial contact with StepChange I started to feel positive about my future, there’s no judgement, no difficult awkward explanations to make, just honest to goodness support & care. This company has changed my life and I love them for it. I cannot thank them enough . Reviewed on: 30th May 2020

Non judgemental

I'd tried a couple of times to commit to a plan with Step Change, first time I just wasn't prepared to commit. They did not hassle me or send me a load of marketing emails or messages. So when I felt ready to try again a year later, I wasn't judged or treated differently. They gave me choices and confidence to make a decision guided by their expertise in helping people get out of debt. I am now starting my journey but the relief that I have, knowing that I have a realistic and achievable plan.. Well you just can't really put it into words. It's going to take a few years to clear my debt but I'm confident that I will and at the end of the plan, I will be in the best financial position of my entire adult life. Reviewed on: 30th May 2020

Number one

I am glad my friend told me, Thankyou I think there is not another stars to say thanks. From C.f.Parker Reviewed on: 22nd May 2020

Amazing really supportive.

Really have helped me so glad I choose to work with step change. Reviewed on: 12th May 2020

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