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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,600 reviews, last reviewed 10th Jun 2026
186400% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026
Sue m's avatar
Sue m

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18600)

Excellent support

5
Once I spoke to someone on the phone, I felt so relieved. The support given was amazing. They discussed options with me to decide the best route. Thank you Reviewed on: 23rd July 2021
donna.milliner@hotmail.co.uk's avatar
[email protected]

Lifesaver

5
Stepchange saved our lives financially and have always been there when we needed them. Service second to none Reviewed on: 23rd July 2021
Steve Lawrence's avatar
Steve Lawrence

What a great company to help people who need it

5
I couldn’t say more about Stepchange and praise them more even if I tried. They are helpful, friendly, understanding and always there when people need them. Admitting that you are struggling and need help is a hard and emotional journey, but this company make it much more easier! Reviewed on: 23rd July 2021
zuzicka171@hotmail.co.uk's avatar
[email protected]

Just really honest and helpful

5
At the start of the pandemic they really helped with getting my finances in order Reviewed on: 23rd July 2021
Mike lucas's avatar
Mike lucas

Amazing

5
A massive weight lifted off my shoulders with Step Change. I got my life back. Reviewed on: 23rd July 2021
Claire pepperell's avatar
Claire pepperell

Excellent understanding and very helpfu

5
Helped me with my debt when I left my husband and did not know where to turn Reviewed on: 23rd July 2021
Sharon Tallentire's avatar
Sharon Tallentire

Taking the worry of debt off my shoulders

5
11 years ago I was in a terrible state. Despair! Credit cards throwing money at me. Cheques to spend money. I wanted to support my business at a difficult time. I had a perfect credit score so the cc companies were only happy for me to borrow more. Ever the optimist, I thought things would get better. I was stupidly irresponsible with my head in the sand and the debt spiral began. Frightening! Embarrassing! Thank goodness for Stepchange, and its precursor CCCS. They have been with me all the way through my Debt ManagementPlan (DMP). The end is near. Thank goodness for Stepchange. As soon as I started my DMP, the worry lifted. I was in a managed process.from the start. It really was like a ton weight lifted off my shoulders. Please, if you are in despair with debt, get the helping hand of Stepchange. I'm sure it will be a life changer for you. Reviewed on: 23rd July 2021
Geoff's avatar
Geoff

In good hands

5
I am able to pay off my debt at an easier pace. Customer service is brilliant. No judgement. I am not as depressed because I have support with my debt. Reviewed on: 23rd July 2021
J C's avatar
J C

Changed my life

5
From start to finish they’ve all been part of changing my life for the better. I’m so grateful to step change as their positive impact regarding reducing my debts is hard to quantify. All I can say is thank you. Reviewed on: 23rd July 2021
Em Ski's avatar
Em Ski

Stepchange has changed our lives

5
I can’t tell you how much we appreciate Stepchange. They are helpful, reassuring, professional, friendly and the stresses and pressures we found ourselves in have reduced so much we can carry on in a more normal life confident that Stepchange have our backs. Reviewed on: 23rd July 2021
Jim oneill's avatar
Jim oneill

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