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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Leave your finance problems behind you only with help from Step-Change

Myself and my wife was at what seemed to be a final stage,but someone advised us to contact Step Change. So I contacted them and within an hour they had sorted out all my financial problems and from there on we have been living finance free. Every month I get a statement on all payments, and advice on finances. Reviewed on: 8th July 2020

Peace of mind with Step Change

Step Change have brought me such peace of mind, with their knowledge, professionalism, understanding and regular continued advice and support- Thank you all so much Reviewed on: 8th July 2020

Helpful Company

Very helpful and non judgemental when you have credit problems. They are a real lifeline. Reviewed on: 8th July 2020

Saved my sanity

Highly recommended. I have almost repaid my debts with ease and understanding and help Thankyou StepChange Reviewed on: 8th July 2020

BEST SUPPORT

They made me see that coming forward for help with my debt was the best solution and also made me see that there is help and solutions can be found. I highly recommend them. After I spoke with them the first good nights sleep in ages! Reviewed on: 8th July 2020

Fantastic customer service

Fantastic customer. Would recommend step change to anyone needing help with debt management. Reviewed on: 8th July 2020

I was able to sleep easy after stepchsnge made it so easy to talk to and made me at ease and I would recommend any one with dete problems yo ring them

felt at easy really under standing . Great service x Reviewed on: 8th July 2020

They are very helpful,

They are very sensitive to each case, helpful with ways to move forward. If it wasn’t for their help we are not sure where we would be. We would recommend them highly to everyone. Reviewed on: 8th July 2020

Stepchange have me peace of mind when I was extremely low

Customer service was excellent - second to none - all staff were experienced, knowledgeable and above all sympathetic - extremely supportive in what was and still is a difficult time for me and my finances Reviewed on: 8th July 2020

Fantastic Advise

Step Change was instrumental in changing mt life from a life of struggle and depression to being able to allow new to take a breath with all my debts. Reviewed on: 8th July 2020

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