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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14569 reviews)

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4.95

Based on 14,569 reviews, last reviewed 10th Jun 2025

327300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing, listened to my financial difficulties and c... Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14569)

Great Company

They have really helped me through some difficult times. Reviewed on: 23rd April 2020

Fantastic help

Was very stressed and worried during an awful period of my life. Many personal circumstances had led to me sinking deeper onto debt. The service provided by Stepchange lifted that huge financial burden. Everyone I spoke to over the phone was empathetic and knowledgeable. It has transformed my life to have this worry lifted. I was sinking deeper into debt with every month that passed.I thought I would l end up losing my home as could see no way out. They sorted everything out to an affordable level where I'm now managing to save a bit which will help me greatly in the future as well as right now. Cant fault the service nor the difference they've made to my life. Reviewed on: 23rd April 2020

Stepchange saved me from depression caused by financial difficulties

Simply stepchange is a life saving charity. It truly helps people to be free financially difficulties by offering advice, dmps, iva and other options. Advisers are great and polite. I am very grateful Reviewed on: 23rd April 2020

Stepchange change your life.

Cannot praise them highly enough. They do not judge you at all just help you. Its like a huge mountain has been lifted off your shoulders. My husband, a fit and healthy man, was diagnosed with cancer and unable to work. We used all our savings and didnt know where to turn next. Stepchange deserve any award going. Reviewed on: 23rd April 2020

I wish I'd called earlier

I'd been sinking steadily into debt for years and I just wasn't able to keep my head above water any longer. It wasn't really a life. It was just survival from month to month. StepChange did what I thought was impossible and allowed me to come up for the air I needed. They were understanding, yet professional. I didn't feel embarrassed, I came away feeling like: 'I can do this. I finally have a game plan'. I just wish I'd called them years ago. Reviewed on: 23rd April 2020

Saved my Life!

I came across Stepchange when I was at a very low point in my life, struggling with debts all over the place. They have been absolutely incredible from the moment I first contacted them to throughout the whole time of my DMP to which now I am seeing that light at the end of the tunnel. I was embarrassed about the situation I had gotten myself in to and it felt incredible and such a relief not to feel judged by someone for a change. I owe everything to stepchange, without sounding dramatic these people have saved me. I now am knowledgable about debt and will never ever go to that point again in my life but also with all their tips throughout I am now confident at controlling and budgeting my money. Stepchange deserve every single award out there 10x over for what they do. I am a little bit emotional now looking back and writing this, they are just amazing in every single way. Reviewed on: 23rd April 2020

An understanding, objective ear!

An incredible service! Non-judgementally delivered with a caring and compassionate while objective and truthful edge. Awesome Reviewed on: 23rd April 2020

Thank Goodness for Step Change

Step Change was there to support me through an incredibly difficult time. They helped me to make sense of my debts and get me on track. I would not have coped without their advice and support. Thank you so much. Reviewed on: 23rd April 2020

Simply The Best

I've been with Stepchange for 3 years. They have helped me when I most needed it I was at my lowest with £27k debt I now owe £14k. Stepchange are understanding, never Judgemental. There to guide support and an anchor when you need a way forward. They are a best friend to me without them i don't think I could of carried on with life. This is genuine feedback from Malcolm Spinks Welwyn Garden City AL7 23/04/2020 Reviewed on: 23rd April 2020

Helped me imagine life after debt

So friendly and none judgemental Reviewed on: 23rd April 2020

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