Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Absolute relief

From my very first contact with Stepchange on the internet to all my phone calls with various staff members I can honestly what terrific understanding team they are. From having sleepless nights I now feel in control of my debt and always enjoy a good sleep . Thank you StepChange Reviewed on: 8th July 2020

Step Change changed my life

Always helpful and never judgemental. Reviewed on: 8th July 2020

Life changer

Step change are very good, they have help me organise my debts and I now feel at easy. What a life changer. Reviewed on: 8th July 2020

Helpful & understanding

Always offer great advice, clear and concise debt management and supportive understanding staff. Reviewed on: 8th July 2020

Excellent they keep you up to date on everything

If I have any problems I just pick up the phone ring them and they listen to you and they sirt my problems out. Which puts my mind at ease Reviewed on: 8th July 2020

Amazing set up....

They organised my debt to do monthly payments .... I forget I have it... it’s direct debit and regular reviews to check I’m managing my payments to my budget... never hear from my creditors ...step change do it all... best thing ever.. no more worries. Reviewed on: 8th July 2020

Your life given back

When my husband suddenly was ask to take early retirement due to illness over a period of time we thought he was getting a lump sum but no only his mouth wages. We tried to manage it but life was miserable then we were told they will help. Amazing they just took hold of our depts worked out what we could afford now we have our life back and enjoying our retirement and no worries thank you for giving us our life again we've never looked back A10 service Reviewed on: 8th July 2020

Professional and caring

From initial consultation the advisors have been on hand to support and not judge me. Advice offered was tailored to my needs and helped in calming persistent anxiety. Reviewed on: 8th July 2020

Very good to handle.

Best debt management company, friendly and helpful team. Reviewed on: 8th July 2020

Get you back on track

Reassuring throughout the whole process. Very helpful when needed. Useful and factful website. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub