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StepChange: Debt Management reviews

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4.95
Based on 14,708 reviews, last reviewed 7th Sep 2025
95% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025
Joyce Armantrading's avatar
Joyce Armantrading

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

They saved my life and reason

5
I was so desperate frightened to spend any money on food or anything that would make it hard to pay for the loans I wanted to pay them but it became increasingly difficult it took most of my money monthly how I came to get them is a different matter but I was very silly and trusted some one it’s called scammed but they were my debts I was responsible and StepChange Changed it all and gave me a way out I am eternally grateful for their help and all the people who I came intouch with were kindness them selves all of them Thankyou all Reviewed on: 8th July 2020
Paula Chamberlain's avatar
Paula Chamberlain

Excellent service

5
Really helpful and informative they’ve taken care of everything and helped me through a tough time. Reviewed on: 8th July 2020
Ldv 's avatar
Ldv

No more sleepless nights

5
Step change helped me agree an affordable repayment plan to my creditors. It was simple to do and I felt very well advised and supported throughout. I would really recommend Step Change to anyone struggling with debt. Reviewed on: 8th July 2020
C. DAVIES's avatar
C. DAVIES

Amazing support

5
I’ve had total support from the advisors ,Got the best professional advice to sue my debt management plan and always had support and professionalism with the team. Reviewed on: 8th July 2020
James Harman's avatar
James Harman

Excellent service

5
Excellent service I do not think I will be here today if it wasn’t for the service Highly recommended my lifesaver Reviewed on: 8th July 2020
Satnam 's avatar
Satnam

Brilliant

5
StepChange have made such a difference to us and helped all the way thank you Reviewed on: 8th July 2020
Sylvia Tompkins's avatar
Sylvia Tompkins

Review for debt management plan for Step change management

5
In my situation which is very stressful they have made me more at ease with good advise they have give me. Reviewed on: 8th July 2020
Malcolm Burgess's avatar
Malcolm Burgess

Friendly efficient service

5
Advised me in my dark times, found a solution. Reviewed on: 8th July 2020
Plymouth's avatar
Plymouth

Good friendly

5
they are good people that help friendly helpful kind and understanding Reviewed on: 8th July 2020
mick's avatar
mick

Peace of mind

5
I nearly made myself sick with worry when I was made redundant 5 years ago. Then I found out about Step Change. They have helped and reassured me no end and the best part of it is that I've gone from 8 debts to one as I've now paid most of the off. I couldn't reccomend Step Change enough. I will be forever thankful to the team there for giving me hope and faith that no beliefs were going to come knocking on my door . X Reviewed on: 8th July 2020
Tracey Wood's avatar
Tracey Wood

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