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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

Saved my life

5
Without stepchange, l became very very depressed , they have helped me get my life back on track l cant thank them enough Reviewed on: 8th July 2020
Christine Gartside 's avatar
Christine Gartside

Quantitive Easers

5
It is easy to be overwhelmed by what are essentially temporary financial problems but the advisors at StepChange take away the stress and help the debtor see things in perspective again. I KNOW that’s not what ‘quantitive easing’ means but when I was looking for a title for this review the play on words seemed appropriate. I hope that StepChange receives all the praise and recognition that it so richly deserves. Reviewed on: 8th July 2020
Ian Giles's avatar
Ian Giles

Step Change saved my life.

5
Before I contacted Step Change, I couldn't see a positive way out of my debts. Step Change transformed my life and have been brilliant with me every step of the way. There is no doubt that Step Change saved my life and I will be eternally grateful to all at Step Change. I am paying back every penny to my creditors on an affordable DMP which still allows me to live a life. Reviewed on: 8th July 2020
Gareth's avatar
Gareth

Great service

5
Brilliant customer service Good online service Makes you feel confident that they are looking after your best interests all the time Reviewed on: 8th July 2020
Gillian parris's avatar
Gillian parris

Saved my sanity

5
Thanks to stapchange i finally feel back in control of not just my finances but also my life, excellent seamless service from the get go Reviewed on: 8th July 2020
Nick's avatar
Nick

Very helpful and sympathetic at the same time

5
Very easy to talk to and discuss issues Reviewed on: 8th July 2020
Peter Croxford's avatar
Peter Croxford

Great Help

5
Step changed helped me when i was in a situation where i found myself struggling and didn’t see a way to help myself. They have been a great support and informative of every step. Its been a good help. Reviewed on: 8th July 2020
Kayt's avatar
Kayt

Just reach out

5
When I thought there was no way out of my debt problems a fantastic non judgemental team came up with a plan and now I know I can pay everyone back and can now budget and live within my means Reviewed on: 8th July 2020
Nanny's avatar
Nanny

Really very peaceful now

5
I am really very thankful for the support of step change. Thanks all step change Team. James Joseph and shiny George Reviewed on: 8th July 2020
James 's avatar
James

They saved my life and reason

5
I was so desperate frightened to spend any money on food or anything that would make it hard to pay for the loans I wanted to pay them but it became increasingly difficult it took most of my money monthly how I came to get them is a different matter but I was very silly and trusted some one it’s called scammed but they were my debts I was responsible and StepChange Changed it all and gave me a way out I am eternally grateful for their help and all the people who I came intouch with were kindness them selves all of them Thankyou all Reviewed on: 8th July 2020
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Paula Chamberlain

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