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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,598 reviews, last reviewed 10th Jun 2026
186300% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026
Dawn o's avatar
Dawn o

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18598)

Saved my life

5
After a problem with my partners benefits, my mental health spiralled out of control, after years of struggling to juggle everything following my partners stroke I could no longer cope or see a way out. Stepchange helped me to see a way forward and I will be forever grateful Reviewed on: 23rd July 2021
Jan Hurley 's avatar
Jan Hurley

Compassionate and caring staff

5
Friendly knowledgeable staff, who actually care about you, and do all they can to help and find the right solution for your problems Constant advice throughout, with monthly statements and updates and any change in the law They have helped both myself and my Wife to deal with our financial problems Reviewed on: 23rd July 2021
Peter Gray's avatar
Peter Gray

Awesome

5
Advisers are friendly and non-judgemental. They efficiently and quickly sorted out a manageable plan for me. Thank you all so much. Reviewed on: 23rd July 2021
Susan Southworth's avatar
Susan Southworth

They saved me

5
Was over £50.000 in debt they help me to reduce it. All way there for me Reviewed on: 23rd July 2021
Gary Braithwaite 's avatar
Gary Braithwaite

Helpful and understanding

5
Very polite and respectful staff no judgement just want to help Reviewed on: 23rd July 2021
Debbie's avatar
Debbie

Excellent and amazing .Big THANKS.

5
Learn how to save money. And learn how not spent, because was time when always needed to court how faster back this debts. Thanks for StepChanging. Reviewed on: 23rd July 2021
Petras Girdenis's avatar
Petras Girdenis

Very understanding and helpful staff/service

5
Staff easy to talk to and helpful Reviewed on: 23rd July 2021
carrc@hotmail.co.uk's avatar
[email protected]

Helpful

5
They are very helpful caring about you as a person Reviewed on: 23rd July 2021
Rose-lee Mckenzie's avatar
Rose-lee Mckenzie

Excellent service

5
Very supportive when you need it most. Reviewed on: 23rd July 2021
Christine harris's avatar
Christine harris

Understanding

4
Help ful and very understanding Reviewed on: 23rd July 2021
Jill's avatar
Jill

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