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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

Excellent service

5
Really helpful and informative they’ve taken care of everything and helped me through a tough time. Reviewed on: 8th July 2020
Ldv 's avatar
Ldv

No more sleepless nights

5
Step change helped me agree an affordable repayment plan to my creditors. It was simple to do and I felt very well advised and supported throughout. I would really recommend Step Change to anyone struggling with debt. Reviewed on: 8th July 2020
C. DAVIES's avatar
C. DAVIES

Amazing support

5
I’ve had total support from the advisors ,Got the best professional advice to sue my debt management plan and always had support and professionalism with the team. Reviewed on: 8th July 2020
James Harman's avatar
James Harman

Excellent service

5
Excellent service I do not think I will be here today if it wasn’t for the service Highly recommended my lifesaver Reviewed on: 8th July 2020
Satnam 's avatar
Satnam

Brilliant

5
StepChange have made such a difference to us and helped all the way thank you Reviewed on: 8th July 2020
Sylvia Tompkins's avatar
Sylvia Tompkins

Review for debt management plan for Step change management

5
In my situation which is very stressful they have made me more at ease with good advise they have give me. Reviewed on: 8th July 2020
Malcolm Burgess's avatar
Malcolm Burgess

Friendly efficient service

5
Advised me in my dark times, found a solution. Reviewed on: 8th July 2020
Plymouth's avatar
Plymouth

Good friendly

5
they are good people that help friendly helpful kind and understanding Reviewed on: 8th July 2020
mick's avatar
mick

Peace of mind

5
I nearly made myself sick with worry when I was made redundant 5 years ago. Then I found out about Step Change. They have helped and reassured me no end and the best part of it is that I've gone from 8 debts to one as I've now paid most of the off. I couldn't reccomend Step Change enough. I will be forever thankful to the team there for giving me hope and faith that no beliefs were going to come knocking on my door . X Reviewed on: 8th July 2020
Tracey Wood's avatar
Tracey Wood

Excellent service

5
In my opinion step change are the best agency to support and help people in the situation like me. I can`t thanks them enough, I will recommend step change to anyone who is in difficult situation. Very nice people to talk to. Reviewed on: 8th July 2020
Jobart Djeebet's avatar
Jobart Djeebet

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