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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Very caring and effective

They are helping me through difficult times with a caring approach and practical help. A wonderful organization. Reviewed on: 23rd July 2021

The best ever.

They always go extra mile to help. Reviewed on: 23rd July 2021

They really do help.

When you have a problem with debt the two hardest things to do are to admit you have a problem, then ask for help. Just call them I guarantee they can help and they do it in a way that that is completely non judgemental and supportive Five years now since I called them and in another two I will be debt free. Please call them, the relief is immediate and immense. Reviewed on: 23rd July 2021

Laura

So helpful made me feel so much better after I spoke to a customer service assistant would highly recommend Reviewed on: 23rd July 2021

Excellent service

StepChange deserve all the accolades out there. They literally save lives with their help and advice, helping people to get their financial lives back on track. I can’t rate them highly enough. Solid advice always given. Thank you. Reviewed on: 23rd July 2021

Life Saver!

Fantastic "free" service. Used a company previously and they were helping with my debt but took a large percentage for themselves which defeats the purpose of DMP. Staff are always sympathetic to my needs and extremely helpful throughout. Stepchange truly did "Save me" Reviewed on: 23rd July 2021

Amazing

Don't know what i would of done without these guy's so helpful and understanding thanks for all your help Reviewed on: 23rd July 2021

very friendly, great customer service

The support recevied was excellent. its a diffiucult subject handled with great custiner service and support Reviewed on: 23rd July 2021

Made our worries ease

When we contacted Stepchange, we were at our lowest ebb, but thanks to their advice,help and planning our future is a lot brighter. Reviewed on: 23rd July 2021

Great customer experience

Easy online application Good advice on debt management Reviewed on: 23rd July 2021

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