Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (14717)

I was in a mess and Stepchange saved me

5
From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020
Faye Spencer 's avatar
Faye Spencer

Amazing

5
To go from being very stressed and worried, stepchange instantly helped me and took my worries away. Amazing staff and service. Reviewed on: 8th July 2020
Verity Hayes's avatar
Verity Hayes

Excellent service

5
absolutely highly recommend step change they have help me all the way through excellent service very friendly staff 100% Reviewed on: 8th July 2020
Lesley Kirk's avatar
Lesley Kirk

Wonderful Support

5
StepChange has provided enormous support over the years and has allowed us to see the light at the end of the tunnel. Reviewed on: 8th July 2020
Rob's avatar
Rob

Excellent service

5
Service was excellent reduced my anxiety a great deal Reviewed on: 8th July 2020
Ken joyce's avatar
Ken joyce

Really dependable

5
I do know step change they are just amazing Reviewed on: 8th July 2020
BISMARK OSEI BOAKYE 's avatar
BISMARK OSEI BOAKYE

Could not have done it with out them

4
I sept lots off sleepless night not knowing what to do, but I pick up the phone and could not believe the help I got and had the best night sleep for weeks, they are the tops for me and would say to any one with problems just pick up the phone Reviewed on: 8th July 2020
Vera preston 's avatar
Vera preston

Fantastic, Supportive and understanding

5
I can’t recommend you enough, from the start you’ve been so helpful but even more now through my struggle due to COVID-19. Such understanding and support, Thank You. I would and do recommend to friends and family. Reviewed on: 8th July 2020
debi purchase-rathbone's avatar
debi purchase-rathbone

Arranging a debt management plan

5
I contacted them via Macmillan. I was running into debt and step change sorted out a plan with my creditors. My mind was greatly put at ease and every time I needed to contact them they were most helpful. Reviewed on: 8th July 2020
Stuart's avatar
Stuart

Peace of mind, on hand for advice, monthly statements

5
I was desperate owing money, step change have sorted this out for me, I don’t have to worry about payments, banks recognise Step change. Thank you for giving me back a life Reviewed on: 8th July 2020
Elisabeth 's avatar
Elisabeth

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill