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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Professional

Absolutely professional and empathetic .I received the best possible help and guidance when I needed the most.I would recommend anyone to reach out to them because I they do give the best advice and help the best possible way. Reviewed on: 23rd July 2021

Started to live life again!!

Before contacting Stepchange, I was having sleepless nights, losing weight with worry and started feeling depressed due to the fact I didn't know which way to turn. I am now living life again knowing that everything has been sorted out and I'm still making payments all thanx to stepchange. Reviewed on: 23rd July 2021

Excellent!! Life changing!!!

Professional, knowledgeable, friendly and understanding. My thanks to all of the team at StepChange for the work they do. Reviewed on: 23rd July 2021

Extremely Helpful

Helping me politely to sort my debt out..great service. Reviewed on: 23rd July 2021

Excellent

They are absolutely brilliant, could not have coped without them. Reviewed on: 23rd July 2021

Great help

Really helped me and worked with me to sort out my problems Reviewed on: 23rd July 2021

Help when really needed

I was very heavily scammed, and got myself into a dreadful mess, owing money everywhere. Step Change talked to me, calmed me down, and sorted out all of my problems Reviewed on: 23rd July 2021

Highly recommend

Everyone I’ve spoken to has been so friendly and explained things in great detail to me. They’ve made the process really easy for me and taken a great deal of worry off my mind- fabulous service Reviewed on: 23rd July 2021

I thay r so helpful

Thay do not judge u and lovely people Reviewed on: 23rd July 2021

Help in a dark place

Being in debt is a horrible thing and it makes you think you have nowhere to turn, it's a dark place. Step Change are a light to turn to from the dark place. They help you through with advice, a friendly ear, and support all the way. My journey to being debt free is not over but with them by my side it is more manageable. Reviewed on: 23rd July 2021

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