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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,604 reviews, last reviewed 11th Jun 2026
186600% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

So happy stepchange have helped me when i was going... So happy stepchange have helped me when i was going through financial difficulties i can choose how much i can afford and pay the lenders i would def... Read more Reviewed on: 11th June 2026
Mohammed A's avatar
Mohammed A

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18604)

They were literally life savers when I had nobody to turn to

5
After divorce and having two daughters at uni, I found myself Ill with Lyme disease and my zero interest credit cards suddenly ran out of time..my whole income was needed to pay interest. Step Change listened, helped me decide then took over the complicated job of settling a realistic deal with my creditors who frankly behaved badly. They saved my life. I’ll never be able to thank them enough for being there, calmly unpicking the mess and setting me back on my feet. Bravo! Brava! Reviewed on: 23rd July 2021
Lolly Clark's avatar
Lolly Clark

Free debt service

5
Very helpful for struggling people no charges they don’t take advantage of struggling people. Number one service to getting debt free Reviewed on: 23rd July 2021
M Chirikeni 's avatar
M Chirikeni

Life savers

5
Saved me from a life time of self inflicted debt Reviewed on: 23rd July 2021
Geoff Stewart's avatar
Geoff Stewart

Very helpfull

5
They have been helping me for a good few years now .I could not have done this without there help thank you Reviewed on: 23rd July 2021
rita harding's avatar
rita harding

Fantastic company

5
Great experience with stepchange. They were there to help every step of the way. Reviewed on: 23rd July 2021
Sarah's avatar
Sarah

They saved our lives

5
From when we first contacted them they were amazing, we were about to loose everything house etc. With there help we are debt free for the first time in 35 years. Reviewed on: 23rd July 2021
Nicola Tamke's avatar
Nicola Tamke

Debt advice and solutions

5
I was at breaking point and they figuratively speaking pulled me back from the edge. So easy and simple to deal with and maintain Reviewed on: 23rd July 2021
Karen Frost's avatar
Karen Frost

Excellent

5
Going through step change has given me a little free of mind to help repay back long standing debits. I can see there is a light at the end of the tunnel and helped me understand my debits fully. The team are excellent in service and understanding plus amazing knowledge. Reviewed on: 23rd July 2021
Sonal's avatar
Sonal

Excellent help and advice

5
Very understanding. Give practical information and advice. Reviewed on: 23rd July 2021
Jeanette Munn's avatar
Jeanette Munn

Takes away the scary stuff

5
Always helpful and alleviates the stress and worry of debt Reviewed on: 23rd July 2021
Tracy's avatar
Tracy

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