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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18605 reviews)

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4.92

Based on 18,605 reviews, last reviewed 11th Jun 2026

186650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic all round support from step change I reached out to step change when I had a massive decrease in income, they were very helpful, they sorted a plan with me contacted my creditors with a... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18605)

Stepchange have helped get my life back together

Being signed off work with mental illness also with a lot of debt, step change helped manage my creditors Reviewed on: 23rd July 2021

I was so stressed before

Since being with step change life is much easier to handle Reviewed on: 23rd July 2021

Excellent

Very understanding and excellent service support Reviewed on: 23rd July 2021

Changed my Life

From a point in my life when I felt rock bottom, the advice and help from Step Change has turned my life around Reviewed on: 23rd July 2021

No1 for Debt Management services

My experience with Step Change has been nothing but excellent. My debt situation was beyond my control but Step Change have been there every step of the way to guide me out of what was a challenging and for me, mentally upsetting time of my life. Full marks and 100% recommend this great company Reviewed on: 23rd July 2021

Life savers!

After my wife falling ill & having to give up work I felt like I had nowhere to turn & was struggling to pay the depts that I could no longer afford. A recommendation from a friend got the wheels in motion & Step Change really did save me from a downward spiral. Without them I would of been in a impossible situation. The help & guidance given to me was invaluable. A great organisation. Reviewed on: 23rd July 2021

Always a great experience very friendly staff and the rest are knowledgeable about

Good experience with this company Reviewed on: 23rd July 2021

Godsent

I didn't know about them until my son-in-law told me about them u was on the edge really on the edge they sorted it all out for me without them I honestly don't know what I would have done thank you step change. Reviewed on: 23rd July 2021

Life Saver

I could not sleep with worry but after setting up my account my life has been a lot easier Thank you Reviewed on: 23rd July 2021

They take care of you

I was in massive debt couldn't sleep constantly worrying Step change helped to put me on the right track and supported Reviewed on: 23rd July 2021

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