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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18607 reviews)

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4.92

Based on 18,607 reviews, last reviewed 11th Jun 2026

186750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Getting your life back! Contacted stepchange after getting myself in a very bad situation with credit card/ loan debt - honestly the best decision I’ve ever made they give yo... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18607)

Best help and advice

Always friendly, patient, understanding, reliable, accurate, positive and encouraging Reviewed on: 23rd July 2021

Great Service

They have helped myself and a few people I know. Taking away the stress and worry of overburdoning debts. Reviewed on: 23rd July 2021

Gave me my life back

Took the stress out of my situation. When I was furloughed they helped me with my budget and I could reduce my payments. Super company. Reviewed on: 23rd July 2021

Life Changing

StepChange literally changed my life. After feeling like I had nowhere to go with debts piling up, StepChange were my saviour. They helped me regain control of finances but most importantly, my life. I owe it to the team for being so helpful along the journey! Reviewed on: 23rd July 2021

Put your mind at ease

Great experience over the 7 years we were with them. Totally calmed the whole situation down and helped us manage our way out of debt Reviewed on: 23rd July 2021

Light at the end of the tunnel

Step change helped me so much. Debt can be so overwhelming and they guided me through making a real, affordable start on clearing what I owe and then helped me maintain payments with regular, helpful advice and support. They understand how I feel and they don’t judge. They want what you want, debt under control and a light at the end of the tunnel. Reviewed on: 23rd July 2021

Life changing

Life changing is not an exaggeration every time I speak to an advisor they always speak in a professional and Non-judgemental manner They just give good advice which is not condescending Reviewed on: 23rd July 2021

Made my life so much better

In debt beause of the pandemic couldn't see a way out until i contacted stepchange Reviewed on: 23rd July 2021

Fantastic

Great support, helped me through every step, continue to support you though your plan x Reviewed on: 23rd July 2021

Nenad

Amazing experience. Helpful from first contact. Make my life much easier and normal. Reviewed on: 23rd July 2021

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