Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

The best debt management service ever

I’ve been with Stepchange for a number of years, they have always treated me with great dignity and have enabled me to clear my debts. Reviewed on: 8th July 2020

DMP Rescue

Best referue I ever had, feel more in control now. Reviewed on: 8th July 2020

Great help

Helped me made everything a lot easier Reviewed on: 8th July 2020

My saviour, my hero

Stepchange allowed me to change and be a more responsible person. It took a huge weight off my shoulders and this improved my health and outlook on life. This improved my relationships at home and work. Without Stepchange i don’t what would have happened to me. In a way they saved my life and improved it. I am now responsible with my money and credit. Reviewed on: 8th July 2020

Understanding the client's needs

Always, had polite, kind and great client service from all advisors. Always helpful, good advice and great understanding. Thank you Step Change. I would not hesitate to recommend them to anyone. Reviewed on: 8th July 2020

Helpfull

Always found everyone that I have spoken to at Stepchange have been very compassionate, helpfull and understanding Reviewed on: 8th July 2020

The staff is very friendly if your in trouble please ring it will be your best ever nights sleep

We all get into problems some time when I spilt from my married 2012 I needed help and I am pleased I got it, Reviewed on: 8th July 2020

Amazing, I feel happy thsy Stepchange are in control

I was lost and frightened and not in control of my finances,now I have control of my life Reviewed on: 8th July 2020

Great

Incredibly helpful and suportive. Advisors are supernice and their debt solutions can make big difference in life for anyone with serious debt problems. Reviewed on: 8th July 2020

Absolute superstars

Every single person I have had the pleasure to speak with at stepchange have been so understanding and lovely. Non judgemental and there to listen and reassure me in the hardest of times. My life has changed because of them and it was the best thing I have ever done apart from have my son. Thank you so much for being there for me and making it possible to sleep at night. Forever thankful Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.92 from 1856 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Solutions
from Money Advisor 4.90 from 11 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub