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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18608 reviews)

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4.92

Based on 18,608 reviews, last reviewed 11th Jun 2026

186800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has been very helpful with the service t... Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18608)

Real help

Helped us budget and pay off our debts Reviewed on: 23rd July 2021

Stepchange are the best

Stepchange has really helped me they have been really professional and the customer service is excellent 10/10 Reviewed on: 23rd July 2021

Easy to deal with

Always been good listeners, easy to change when budgets fluctuate Reviewed on: 23rd July 2021

Been very helpful and friendly about everything

They helped me out in a very difficult time and was very patient with me as I was feeling down about it all Reviewed on: 23rd July 2021

Saved my life

I was in. A dark hole and was struggling with day to day life but step change has helped me big time Reviewed on: 23rd July 2021

DMP

Really good in sorting finances out. Reviewed on: 23rd July 2021

Life saviours

Helped us at a time when we didn’t know which way to turn. Amazing company. Reviewed on: 23rd July 2021

Helpful & empathetic

Always happy to help & advise never felt judged Reviewed on: 23rd July 2021

Very kind and helpful non judgemental company

I have nothing but praise for the good work that they do in helping you through a difficult time relieving pressure off you and helping you to take control of your debts Reviewed on: 23rd July 2021

Changed my life

Helped me get back on my feet with no judgements or guilt and make me feel in control Reviewed on: 23rd July 2021

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