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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

A solution to your debt problems

Helpful nonjudgmental people guide you through debt solutions that will take your worries away and give you a chance to move forward. Reviewed on: 23rd July 2021

Helpful service

Prompt actions, very helpful, clear and unambiguous updates Reviewed on: 23rd July 2021

Life Savers

Brilliant not judgmental so kind Reviewed on: 23rd July 2021

Always there when your needed.

When the world seemed to implode, you lifted the weight off and I could breath again. Reviewed on: 23rd July 2021

Life saver

Step change has helped me to take charge of my debts and lighten the burden and stress from debtors. Reviewed on: 23rd July 2021

Very helpful

Having been with them for a number of years, their help & assistance has been invaluable. Long may they continue. Reviewed on: 23rd July 2021

The way to sleep soundly

They saved my well being when I was at my most lowest point Reviewed on: 23rd July 2021

Thank you !

Step change has provided me with help and support, lifting the dark cloud of debt from me Reviewed on: 23rd July 2021

Excellent advice & guidance

I was instantly reassured about my situation & guided through a realistic budget plan which enabled me to maintain realistic repayments with annual reviews. All staff were helpful & I have recommended StepChange to several people all of whom have nothing but praise for the service they received. Reviewed on: 23rd July 2021

Very understanding

Stepchange staff were very understanding and supported me throughout my difficulties to reduce my debts and agreed a realistic debt plan. Thank you very much and I hope you will continue to help others just like you have helped me. Reviewed on: 23rd July 2021

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