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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Life saving

Stepchange literally saved my life when I thought all was lost. Thank you. Reviewed on: 8th July 2020

Relief

I have been with this company 2years now and they have been amazing I can sleep at night, nothing to much of a problem . Reviewed on: 8th July 2020

Very professional people

I have been treated very professional Reviewed on: 8th July 2020

Excellent service

I couldn't see a way out of my debts, which was affecting all aspects of my life, so I got in touch with StepChange. They have saved my life, my financial life. I would definitely recommend it. They provide an excellent service; the agents are polite and helpful. Reviewed on: 8th July 2020

Brilliant service

Couldn't have done it without them Reviewed on: 8th July 2020

Forever Grateful

Due to unforeseen redundancy our family finances reduced significantly. With mounting debts and reduced income , I was at an all time low . Step change we’re totally non judgemental and gave me the support I needed . I’m on a DMP and am gradually clearing my debts . I’m forever grateful that Step change supported me at a very dark time in my life . Reviewed on: 8th July 2020

Great servive

I would recommend anyone to use your services because you’ve helped me with bills Reviewed on: 8th July 2020

Very helpful

Each and Every person from stepchange has been very understanding, helpful in all the help and questions we asked. Couldn't fault them in any way. If it wasn't for their help I don't know where we would be now. Reviewed on: 8th July 2020

Amazing help and service

They helped me and put my mind at rest helped me come to terms with my problem and helped me find a solution! Amazing people worth there weight in gold! Thank you !!! Reviewed on: 8th July 2020

Stress Free

Been with stepchange for a few years, always keep you upto date with your payments . Stress free knowing that your debts are being paid whilst in control of your finances Reviewed on: 8th July 2020

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