Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Life savers!

I really didn't think there was a way out for me with the debts that i had. I can't tell how grateful i am and how fantastic all the advisors are every time i have to get in touch. They truly deserve this award. Reviewed on: 8th July 2020

Fantastic

Helped turn my life around when I didn’t know where to turn Reviewed on: 8th July 2020

Amazing support

StepChange have literally changed my life. No matter who I have spoken to, every single person has treated me with respect and gone above and beyond to help me. I was living in absolute fear and StepChange have helped me to rebuild my life again. I could not be more grateful for them. They deserve the recognition for the amazing work they do. Reviewed on: 8th July 2020

Only us if in trouble

Very helpful and easy to use . Creditors recommend StepChange as a company which is excellent Reviewed on: 8th July 2020

Supportive

I felt quite ashamed having to use a debt company and stepchange never made me feel judged. They explained everything to me really well. I felt a massive relief after I’d spoken to them. Reviewed on: 8th July 2020

Helped me getting debt free

They helped me immensely at a time in my life when I really needed the help, and after many years I'm finally debt free as of this year. Massive thanks to all the brilliant men and women at Stepchange. Reviewed on: 8th July 2020

Top team

I was at my wits end realising I owed so much money on cards. I decided to Google if there was any help for me and yes there was. I decided to choose Step Change. I am so much happier after they chose a plan for me and can now sleep at night. They are a wonderful team. Reviewed on: 8th July 2020

They are a shining light at the end of a dark tunnel

I cannot thank step change enough , they helped us get on top of our debt, talked us calmly through a solution and helped us so we Will be debt free and now we pay an affordable payment each month. We will be debt free and feel so optimistic about our future. Reviewed on: 8th July 2020

StepChange

If it was not for stepchange I do not think I be hear right now. They helps me me like no other company Reviewed on: 8th July 2020

Relief

I felt a big sense of relief after speaking to an advisor. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt advice
from National Debtline 4.91 from 7 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub