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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,614 reviews, last reviewed 11th Jun 2026
187100% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change gave me a lot of help & support at a ver... Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026
E M's avatar
E M

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18614)

Awesome work

4
Step change has helped to put my mind at ease so I don’t have to worry about debt Reviewed on: 23rd July 2021
Tanesha Stanley's avatar
Tanesha Stanley

A aatisfied customer

5
Very pleased with the customer experience. Reviewed on: 23rd July 2021
Carine's avatar
Carine

Helped me so much

5
I got into debt and I could not sleep, o was worried, ill and more. I heard about Stepchange and I’ve been on the fifth track since! They help me set up my payment plan with no fuss and the staff are always so friendly and helpful when I called. A life changing company! Reviewed on: 23rd July 2021
Natalie's avatar
Natalie

EXTREMELY HELPFUL. EFFICIENT.

5
ALWAYS HELPFUL. HARDWORKING. TRUSTWORTHY. Reviewed on: 23rd July 2021
Faisal 's avatar
Faisal

Obvious choice

5
On your side, not in it for lining pockets Reviewed on: 23rd July 2021
Adam Laird's avatar
Adam Laird

Lifesavers!

5
Stepchange have been a massive help in managing my debts and budgets. They are understanding and sympathetic, never judgemental. They explain everything clearly and concisely and I thank them wholeheartedly for supporting me. Reviewed on: 23rd July 2021
Deborah Tilly's avatar
Deborah Tilly

Relief

5
They were so helpful and left me relieved and more in control of my situation Reviewed on: 23rd July 2021
Lucie Sargent's avatar
Lucie Sargent

Peace of mind

5
Helped me feel more in control of the situation and that I’m not alone. Can finally see the light at the end of the tunnel. Reviewed on: 23rd July 2021
Louise Hughes's avatar
Louise Hughes

DMP

5
Always been understanding on your circumstances Reviewed on: 23rd July 2021
Stephen Collings's avatar
Stephen Collings

Step change changed my life

5
Very helpful when i was nit sure which direction to take Reviewed on: 23rd July 2021
john brown's avatar
john brown

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