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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

££21,000 pound later and I am finally debt free thanks to StepChange

StepChange have supported me over the last 10 years, I was £21,000 in debt through credit and store cards, StepChange helped me from the beginning with liaising with my creditors and agreeing an achievable Debt repayment plan and helping with stopping any further interest being applied, now 10 years later I have a couple more payments and I will be completely debt free, thank you very much StepChange. Reviewed on: 8th July 2020

Life changers

I've had money problems for yours and when a friend recommend them. I phoned them and they were so helpful and understanding. When I came of the phone I felt so much happier about my money worries. Reviewed on: 8th July 2020

Outstanding

Still a lot to do but I'll get there in the end. What a fantastic company. Reviewed on: 8th July 2020

Very helpful and polite and friendly to talk to

Put my mind to reast and definitely helped me with my finances Reviewed on: 8th July 2020

How helpful they have been

Had a lot of anxiety with money problems due to being unemployed step change have changed all my anxiety .brilliant customer service always putting you first and managing all my bills for me keeping them with in my budget great company Reviewed on: 8th July 2020

Fantastic customer service!

Always polite and professional, offering good advice and prompt responses to queries. They’ve made me feel so much better about managing my debt, because of them I can see there’s light at the end of the tunnel for me. Reviewed on: 8th July 2020

Excellent, caring and friendly staff.

I have nothing but praise for the great people at Step Change, I couldn't have managed without them. Thank you all you wonderful people.. Reviewed on: 8th July 2020

Incredible help

Stepchange was the help I wish I'd have took way sooner. Got a plan in place & I've never looked back Reviewed on: 8th July 2020

Extremely helpful

Very knowledgeable and helpful put my mind at rest in a very stressful situation. Was put completely at ease and did not feel I was being judged. Reviewed on: 8th July 2020

Supportive and compassionate

Using step change had not been a choice, it had been a necessity. Staff have been helpful, realistic and understanding of my situation, which has been a great source of relief. Thank you. Reviewed on: 8th July 2020

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