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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,615 reviews, last reviewed 11th Jun 2026
187150% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026
John Beazley's avatar
John Beazley

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18615)

excelent sevice

5
overhaul brilliant to deal with thankyou Reviewed on: 23rd July 2021
David Robinson's avatar
David Robinson

Excellent and professional

5
We called stepchange with financial difficulties, they made it really easy and simple to work with them, we are now a lot more confident going forward. Reviewed on: 23rd July 2021
Mark's avatar
Mark

No hope to I can do this.

5
I had built up a large debt by accepting credit cards. When I struggled to pay each month I foolishly took out another card and so on. This left my debits unpayable. I should have asked for help sooner insyead of taking out more credit cards. Stepchange helped me organise my finances and a payment plan. I have been paying my plan for over 10 years and the balance is gradually coming down. There is no way I could have achieved this with Stepchange's help. Reviewed on: 23rd July 2021
philip 's avatar
philip

Understanding

5
Advisors are so helpful, your mind is put at ease. No one judges you Reviewed on: 23rd July 2021
Sharon's avatar
Sharon

Helpful and very supportive

5
Helped me through the toughest of my ones, very understanding, support and helpful. amazing service Reviewed on: 23rd July 2021
Penguin 's avatar
Penguin

Debt help when you're desperate

5
I had got into debt and didn't know where to turn for help. A friend recommended Step change so I phoned them. They gave me advice and offered options. I decided on a plan and they set it up and now, several years later, I'm paying my debts off. There's always someone there at the end of the phone to listen and offer practical help Reviewed on: 23rd July 2021
Wendy McConville's avatar
Wendy McConville

Very very helpful

5
Help us out straight away and with a very friendly manner alway through the process Reviewed on: 23rd July 2021
Mick Davies's avatar
Mick Davies

Best of the best

5
Amazing stepchange has made my debt worries go away . They have given me a better future without the stress and worries . Reviewed on: 23rd July 2021
Steve Hunt's avatar
Steve Hunt

Friendly efficient service

5
Great friendly help through difficult times, very efficient service Reviewed on: 23rd July 2021
GH's avatar
GH

Amazing service

5
Brilliant help and service, really helped me get myself out of a difficult situation, when I thought there was nowhere to turn, they set out my options and supported me through the whole process. Reviewed on: 23rd July 2021
Sam Pratt's avatar
Sam Pratt

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