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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18615 reviews)

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4.92

Based on 18,615 reviews, last reviewed 11th Jun 2026

187150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18615)

Relief that my fiance are under control

Easy to talk too dont judge you for your mistakes can take a while to get sorted but they are always helping along the way Reviewed on: 23rd July 2021

Good company

Does a lot for people needing financial help Reviewed on: 23rd July 2021

Highly recommended

Simple, straightforward, effective. The best choice I ever made was contacting (and recommending) Stepchange Reviewed on: 23rd July 2021

Got our life back

Been with Step Change a good few years now,the plan is working,not easy but got our life back.Don't try and ignore the problem. Reviewed on: 23rd July 2021

Stress free

5***** 5***** 5***** hasle free stress free and they do all the work Reviewed on: 23rd July 2021

great support & help

Step change saved my life without them I would not be here as the mounting debt stress made me consider taking my own life and without there support on how to get my life back on track and be able to live without fear I would have ended it all . I owe them my life and many thanks and so please recognize what they do not just for me but for many . Thank you Reviewed on: 23rd July 2021

Saved my sanity

Really do not know what or how I could of seen my future any brighter if it had not been for stepchange. The people I spoke to steered me in the right direction and we worked together. Now 6 years later I’m debt free . Thank you so very much all at stepchange Reviewed on: 23rd July 2021

Highly recommended on all levels

They guide you on a pathway out of debt. Reviewed on: 23rd July 2021

Life savers

They are amazing people , who when you are at your lowest , pick you up and help you get back on track without judgement. They are literally life savers. Reviewed on: 23rd July 2021

Stress relief

If I had found Step Change earlier I would have avoided a great deal of cash-flow stress , not to mention the savings in interest which will enable me to clear my debts sooner. Reviewed on: 23rd July 2021

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