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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14472 reviews)

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4.95

Based on 14,472 reviews, last reviewed 8th Jun 2025

318000% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Everything makes you feel a weight off your shoulders . Everything makes you feel a weight off your shoulders . Friendly service very helpful Reviewed on: 8th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14472)

Amazing comforting

All the people I have spoken to have been so understanding helpful and considerate and reassuring I was not the only one in my situation Reviewed on: 8th July 2020

A dream solution to a living nightmare!

Following an atrocious run of bad luck, not without my share of head in the clouds mismanagment, I accumulated a huge debt which I could no longer finance. I turned to Step Change for advice and assistance and within an unbelievably short time an affordable plan was set up and has started to run, with first payment sent to my creditors, all credit card companies. This has given me the time and resource to get my finances and ultimately my life, back on an even keel. The relief is huge and I cannot thank the Step Change staff enough for their kind and incredible assistance. Reviewed on: 8th July 2020

An invaluable and supportive service.

I cannot recommend Step Change enough. They have been unbelievably supportive and helpful when I had to go onto a DMP. The staff are exceptionally helpful and the range of services and information is fantastic. Reviewed on: 8th July 2020

Very helpful and friendly

13 years ago I found myself in an unfortunate situation of redundancy 18 months ago having a baby. I was having sleepless nights and didn't know which way to turn. I'd heard about your organisation through the company I worked with at the time and finally plucked up the courage to make that dreadful phone call. I was embarrassed to be in that situation although it was through my fault of mine. The advisor asked some questions and send me a form to complete. She reassured me that everything will be OK and although the debts was huge to me, it was nothing in comparison to other debtors. We are about 3 years away from being debt free that's to your foundation help. Reviewed on: 8th July 2020

Your assistance made me debt-free

The advice and assistance I received from Step Change made it possible for me to become debt-free. Reviewed on: 8th July 2020

Clear/ Correct information

I contacted Stepchange as I felt I was left with no other option too many things to juggle and no clear way out of it, they were thorough and really understanding, they explained clearly what was going to happen. I had to contact them a few months later when my bank removed my overdraft and left me with nothing again they got this matter resolved and told me what I needed to say to the bank. I’m a single parent who works full time and they’ve really helped me with dealing with the bank when they’ve been far from helpful. Reviewed on: 8th July 2020

Helpfull

Very happy to be costumer. StepChange helps me a lot. Reviewed on: 8th July 2020

Wonderful Support

They made the whole process so easy. They made what was a very unhappy situation bearable. They had useful tips and information which I found invaluable. I can't praise them highly enough Reviewed on: 8th July 2020

Amazing support and advice

Stepchange have been awesome from Day 1 providing support and advice when needed. Reviewed on: 8th July 2020

Life saving help!

Genuinely a pleasure to speak to them - every time I’ve called they’ve been non-judgemental, helpful, sincere and understanding. The year they’ve spent helping me has changed my life in simple terms. I cannot thank them as an organisation enough! Reviewed on: 8th July 2020

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