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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,618 reviews, last reviewed 12th Jun 2026
187250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026
Eva's avatar
Eva

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18618)

If it wasn't Step Change I don't know what would have happened to me. Thanks so much.

5
I was in a lot of debts since CDC ate my money and they went burst. I didn't know what to do until I had about Step Change. Reviewed on: 23rd July 2021
Juliet Mulema 's avatar
Juliet Mulema

Thank you

5
Very helpful, informative, compassionate. Reviewed on: 23rd July 2021
Rachel Stoukas's avatar
Rachel Stoukas

Despare

5
I honestly thought there was no way out of the situation I was in I was down and depressed and stressed , until a friend recommended step change . Yes I had a lot to sort in the beginning but now I am content my debts are getting paid and I am managing my money so much better Reviewed on: 23rd July 2021
Alison Hodds's avatar
Alison Hodds

step change

5
Step change have been a great help to me and I would definitely recommend them to friends and family. They have helped to take all the stress away from the awful situation I got myself into. Reviewed on: 23rd July 2021
kieron martin's avatar
kieron martin

Outstanding and helpful service

5
The services we exceptional.. with high quality customer service and supporting human contact to help. Reviewed on: 23rd July 2021
rskkenny@gmail.com's avatar
[email protected]

Excellent Service

5
When ever I have contacted the service the support I have needed is always available Reviewed on: 23rd July 2021
Stephen Lilley's avatar
Stephen Lilley

stress relief

5
There experts help was superb and allowed me to start living again Reviewed on: 23rd July 2021
cjmulhearn@outlook.com's avatar
[email protected]

A life line to carry on

5
I had buried my head in the sand thinking no one would help me. I was about to make the biggest mistake of my life which would have added to my misery then I had a light bulb moment where I turned to Stepchange for help. They listened to me without judgement and helped me realise that I didn't have a realistic budget to start with in order to make my finances work for me and my debts. I am now in a much better place mentally.......thank you Stepchange Reviewed on: 23rd July 2021
Lynn Daley's avatar
Lynn Daley

Expert advice and kind and compassionate service

5
I was at an extremely low point and feeling suicidal because of the financial problems I had. Step Change helped so much I can’t thank them enough. In my first call to them I broke down in tears, and the man I spoke to was so kind and compassionate I felt hope for the first time in a long time. Thank you Reviewed on: 23rd July 2021
Andrea Finch's avatar
Andrea Finch

stepchange are life savers

5
gave me my life and mind back thanks stepchange staff for patience and understanding. Reviewed on: 23rd July 2021
Phill Pearson's avatar
Phill Pearson

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