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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Friendly, understand & non judgmental!!

Before I contacted step change I felt, anxious, stressed, depressed and out of control! Since contacting step change I can now see light at the end of the tunnel. They took control of my debts, contacted my debtors and made them offers based on what I could afford. I am almost clear of all my debts thanks to these wonderful guys and girls. Thank you step change for putting me back in control. Reviewed on: 8th July 2020

Help when I needed it most

I had been struggling with mounting debts for months until a friend told me about Step Change. It took a few days and a lot of courage to call them, I felt so guilty and was so afraid of being judged. Nothing could be further from the truth. Everyone I’ve spoken to at Step Change has showed empathy and understanding. I can now sleep a little better at night Reviewed on: 8th July 2020

AMAZING!

Everyone at StepChange deserves this award. They are all so kind, helpful and, most of all, understanding. They really helped me pick myself back up. Thank you all! Reviewed on: 8th July 2020

Friendly, helpful and approachable

When I first contacted Step Change years ago, they were helpful and friendly. This made me feel less alone and not as ashamed for being in debt. It's great knowing I can call anytime and there is someone at the end of the phone who understands. Reviewed on: 8th July 2020

Amazing

Life changing service. Committed to helping you all the way. Would recommend to anyone. Reviewed on: 8th July 2020

Extremely Helpful

Understanding people who don’t treat you as though debt is a stigma! Reviewed on: 8th July 2020

Feel safe to talk

I was struggling to make the call for help. My sister did the call. And she was the go between to begin with. Stepchange help me to have the confidence to talk myself. Reviewed on: 8th July 2020

Lighten the load.

Things happen in life, you can be derailed financially. You need help, turn to Stepchange for a lasting solution! Reviewed on: 8th July 2020

Help when you need it most...

Helped me when I needed it, made paying my debts an achievable goal, very grateful. Reviewed on: 8th July 2020

Life saving service

The free service they provide is life changing and enabled my family and I to rebuild our lives and look to the future with hope not despair. Reviewed on: 8th July 2020

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