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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very helpful

It’s super support me on this hard time 6 star company Reviewed on: 8th July 2020

Best thing Ive ever done

I was so stuck in a rut money wise and mental health due to my debts. Now I’m gradually going to be debt free and I have money for other things. Finally feel like I can live again Reviewed on: 8th July 2020

My Umbrella

I very grateful to step change for helping me in time when I was struggling to pay debts. Having said that bank lends you umbrella when weather is fair but takes you back when it’s raining. So I want to say step change is my umbrella. Thank you step change . Reviewed on: 8th July 2020

Fantastic service

they have helped me through troubling times and help me sort my debts out with a manageable payment every month. Reviewed on: 8th July 2020

Made me realise there was hope

Step change was a saviour for me in my darkest time Reviewed on: 8th July 2020

Could not recommend enough!!

StepChange has changed my life so much for the positive. I truly cannot fault them! They really are here to help you. They set AFFORDABLE budgets for you to pay back debts each month. I cannot thank the amazing people that work here enough, you really have saved me. Reviewed on: 8th July 2020

Great support

Friendly and knowledgeable team, making whole unpleasant experience much more manageable. Reviewed on: 8th July 2020

Very helpful and understanding

I had no idea where to turn when I needed help but Stepchange were able to give advice and support and helped me resolve issues with no judgement at all Reviewed on: 8th July 2020

Really took the stress away

The title says it all, I was drowning in debt and I have never felt patronised when dealing with Step change, calm and professional all the way Reviewed on: 8th July 2020

In the dark I found the light with stepcharity

I was struggling with my debts and I was constantly under stress on paying them affecting my life but I found Stepchange debt charity and it turned my life around. I definitely recommend if in struggle of paying your debts. Reviewed on: 8th July 2020

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