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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Amazing

5
Very helpful not judgemental at all,good at keeping in contact and explain everything Reviewed on: 23rd July 2021
Fiona Willmott's avatar
Fiona Willmott

Step-Change is very helpful and supportive.

5
They are always ready to help and easy to get through to them anytime you need support. Reviewed on: 23rd July 2021
Jo Chags's avatar
Jo Chags

OUTSTANDING SERVICE

5
Stepchange have been such a great help. There is no longer any harassment from creditors. Reviewed on: 23rd July 2021
Allan's avatar
Allan

Totally trustworthy

5
Step Change has been a huge help. The staff are always helpful and sympathetic. An affordable payment plan has been reached and can be changed if your circumstances change. The company is well respected and I would recommend them to everyone. Reviewed on: 23rd July 2021
claire.morley191@gmail.com's avatar
[email protected]

Good work guys keep it up

5
Just all round great ppl to talk to and peace of mind great work guys Reviewed on: 23rd July 2021
Richard headland's avatar
Richard headland

Helped me when I needed it most

5
I was in a bit of a pickle and didn’t know what to do for the best. Step change helped me get back in order and get my life back on track. Reviewed on: 23rd July 2021
martyn@m-bentley.com's avatar
[email protected]

Just fantastic

5
Easy to deal with very helpful and amazingly professional who put customers first Reviewed on: 23rd July 2021
Paul mcgreevy's avatar
Paul mcgreevy

Good help

5
Really helped us in a desperate situation Reviewed on: 23rd July 2021
Jackson's avatar
Jackson

Easy as anything

5
Absolutely amazing service, they put my mind at ease after several months of worry and stress. Reviewed on: 23rd July 2021
Jon Coutts-Walker's avatar
Jon Coutts-Walker

Excellent body

5
Very professional and understanding Reviewed on: 23rd July 2021
John Warren's avatar
John Warren

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