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StepChange: Debt Management reviews

4.95
Based on 14,635 reviews, last reviewed 17th Jun 2025
166850% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

I couldn't have asked for better support. I couldn't have asked for better support. I've been able to manage my debt in a way that felt free and without worry. I felt supported and educated on... Read more Reviewed on: 17th June 2025
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Tsana

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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StepChange Debt Management reviews (14635)

Great help

5
Helped me made everything a lot easier Reviewed on: 8th July 2020

My saviour, my hero

5
Stepchange allowed me to change and be a more responsible person. It took a huge weight off my shoulders and this improved my health and outlook on life. This improved my relationships at home and work. Without Stepchange i don’t what would have happened to me. In a way they saved my life and improved it. I am now responsible with my money and credit. Reviewed on: 8th July 2020

Understanding the client's needs

4
Always, had polite, kind and great client service from all advisors. Always helpful, good advice and great understanding. Thank you Step Change. I would not hesitate to recommend them to anyone. Reviewed on: 8th July 2020

Helpfull

5
Always found everyone that I have spoken to at Stepchange have been very compassionate, helpfull and understanding Reviewed on: 8th July 2020

The staff is very friendly if your in trouble please ring it will be your best ever nights sleep

5
We all get into problems some time when I spilt from my married 2012 I needed help and I am pleased I got it, Reviewed on: 8th July 2020

Amazing, I feel happy thsy Stepchange are in control

5
I was lost and frightened and not in control of my finances,now I have control of my life Reviewed on: 8th July 2020

Great

5
Incredibly helpful and suportive. Advisors are supernice and their debt solutions can make big difference in life for anyone with serious debt problems. Reviewed on: 8th July 2020

Absolute superstars

5
Every single person I have had the pleasure to speak with at stepchange have been so understanding and lovely. Non judgemental and there to listen and reassure me in the hardest of times. My life has changed because of them and it was the best thing I have ever done apart from have my son. Thank you so much for being there for me and making it possible to sleep at night. Forever thankful Reviewed on: 8th July 2020

Took a huge weight of our shoulders

5
We were sinking under our debt, robbing Peter to pay Paul but after talking to StepChange, we knew that we had an option to help us repay our debts. I can sleep without worrying how I was going to feed my children the next week. They were non judgemental and gave sound professional advice. Reviewed on: 8th July 2020

Very helpful

5
They have helped me loads and understand my situation Reviewed on: 8th July 2020

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