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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Saved my life

Stepchange helped me when I was at my lowest point in life, drowning in debt and scared of what was going to happen. They looked after me, and have been there for me every step of the way. I couldn’t recommend them enough. Reviewed on: 8th July 2020

Top class company

Most caring helpful company ! Top class service outstanding staff so helpful and passionate about what they do ! Reviewed on: 8th July 2020

Excellent service

I had huge debts. StepChange were able to deal with everything on my behalf. I was utterly depressed and didn’t know what to do. Stepchange have changed my life Reviewed on: 8th July 2020

Step change has really eased my money worries.

Stepchange Have been a real help with my debt I don’t know how I would have managed without them.When I was getting nowhere with my bank Stepchange have made it possible for me to not only confront my debt but to actually do something about it.Many Thanks for your help. Reviewed on: 8th July 2020

A Great Relief!

As soon as I spoke to Step Change, the years of worry started to subside. Thank you Step Change, I can not fault you. Reviewed on: 8th July 2020

Great customer service

Step change guide you through what is a difficult period and every member of the team are very considerate and professional Reviewed on: 8th July 2020

10

I want to thank them for their suport much appreciated Reviewed on: 8th July 2020

Life savers

I buried my head for so long and kept putting off contacting step change to help me, but it was so easy and I’m finally getting there and paying off those debts Reviewed on: 8th July 2020

Weight off my shoulders

Was burying my head in the sand,couldn’t sleep and borrowing off peter to pay Paul,didn’t know which way to turn Was put in touch with step change and after shedding many tears they listened to me and sorted everything out After 6 years on my plan I have paid well over 1/2 of my creditors,they turned my life around and I am truly happy with their service and have recommended them to a few people that have gone through the same as me and they are happy with their service too Thanks Reviewed on: 8th July 2020

Living my life again

Before step change i was with another debt company who took as much in fees as i was paying and i would never clear my debts.Since being with stepchange i have payed one creditor off and i can see a big light at the dnd of the tunnel I have my life back i can sleep and not be constantly worried stepchznge are a great company profesional help and they always have someone to speak to Thankyou Reviewed on: 8th July 2020

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