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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14569 reviews)

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4.95

Based on 14,569 reviews, last reviewed 10th Jun 2025

327300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing, listened to my financial difficulties and c... Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14569)

The Best

Stepchange stopped me from total despair ,I was contemplating dire things!! They gave me hope! I have been with them throughout by debts and they are always very professional, friendly and helpful! For anyone who is struggling financially I would recommend Stepchange as the people to go to! They are the Best! Reviewed on: 8th July 2020

Helped me gain back control!

Stepchange has really helped me gain control of my finances again and I can see the light at the end of the tunnel with my debts which is such a relief. Reviewed on: 8th July 2020

They are very efficient and understanding

Because of stepchang I can sleep at night in this challenging times Reviewed on: 8th July 2020

Helped me to sleep at night.

Stepchange helped me to get my finances back on track when I had overcommitted. They helped me to formulate a debt management plan which I have had for 1 year now. With realistic budgeting I now expect to be debt free in under 4 years. I would strongly recommend this service to anyone who is struggling with debt worries. Reviewed on: 8th July 2020

Extremely helpful

Very helpful and understanding and not judgmental. Very professional. Reviewed on: 8th July 2020

Fantastic Service

Fantastic charity very helpful and excellent guidance and advice. Reviewed on: 8th July 2020

Help when you most need it

Very helpful people indeed, always go that extra mile to help you, they have changed my wifes and mine lifes , and they are very caring in what they do, thanking them very much indeed Reviewed on: 8th July 2020

Totally professional, reliable and helpful

I was in deep trouble, didn't know how to get out of it, stepchange helped me, now I'm debt free, I can't thank them enough Reviewed on: 8th July 2020

Life changing

From the moment I interacted with Step Change I have been shown compassion understanding and professionalism . They have allowed me to see a light at the end of the tunnel of debt . I can't thank them enough I would certainly recommend them to anyone who is struggling to get by juggling the rollercoaster of hopelessness and despair that debt can bring . I want to thank them from the bottom of my heart . Once my time is up paying off my debt I will be staying debt free . Reviewed on: 8th July 2020

fantastic customer service

Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020

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