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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14605 reviews)

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4.95

Based on 14,605 reviews, last reviewed 12th Jun 2025

331000% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help at Hand Excellent advice, always happy to help and if any problems Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14605)

Excellent

Very helpful taking the stress out of problems and and highly recommended to help with your money issues Reviewed on: 8th July 2020

Fantastic

They have helped me so much and would suggest to family as friends if needed Reviewed on: 8th July 2020

Step change Charity helped me get back my life

Step change charity where so helpful in assisting me in clearing my depts i felt so worried before I contacted step change but they have helped me out of dept with manageable monthly payments i can’t thank step change charity enough I will say it again thank you all at step change charity Reviewed on: 8th July 2020

Lifesavers

Gets ur life back on track. Don't know what I would have done without them Reviewed on: 8th July 2020

Have helped alot

Very helpful, not judgemental and will listen and help Reviewed on: 8th July 2020

A great company

StepChange provides a non judgemental and friendly service, when you’re in what can be the scariest times of your life- worrying about finances. The staff are very calm and have been so, so helpful to me. I hope they win this award- they’ve earned it. Reviewed on: 8th July 2020

friends forever

they are so friendly, helpful and care, no one else would help me get out of a situation that was not created by me but by people in government, and I had to cope with for 2 years I take my hat off to them well done Reviewed on: 8th July 2020

Helpful Staff. I found my dealings with the staff at StepChange to be very helpful with excellent advice at all times.

The advice given to me helped a huge amount and set me on the path to recovery that put my mind at rest. StepChange helped me overcome the onset of depression. Reviewed on: 8th July 2020

Personal Service

When I first contacted Step Change quite a lot of years ago now I was very stressed and your customer service assistants were totally understanding of my situation. I felt a big weight had been lifted and wished I'd contacted you earlier than I did. Thank you. Reviewed on: 8th July 2020

From death to life

My husband deserted me when I was in hospital having life saving surgery to remove a pancreatic tumour. He left me with all the debts he had accrued during our marriage . I wanted to die and had no one to turn to for help till a friend told me about Christians against Poverty. They referred me to StepChange who have changed my life. They taught me how to budget and not to feel condemned. I now have much more confidence and can afford to pay my rent and buy food. They gave me back control at a time when I thought I had lost everything. Reviewed on: 8th July 2020

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