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StepChange: Debt Management reviews

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4.95
Based on 14,573 reviews, last reviewed 11th Jun 2025
327700% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

They have been super helpful and efficient in organi... They have been super helpful and efficient in organising our debt and contacting our debtors. The process was easy and the staff are always patient an... Read more Reviewed on: 11th June 2025
B S's avatar
B S

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

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StepChange Debt Management reviews (14573)

Great service

5
Step Change has taken away the stress I had about being in debt. They have helped me to consolidate all my debts and pay one monthly payment that’s affordable for me. No more phone calls and letters demanding money. Life changing service. Reviewed on: 8th July 2020
Rachael Boddy's avatar
Rachael Boddy

Good people

5
Good people bbbhbbbbbbbhhhhhhhhbhbbhhhnjjj Reviewed on: 8th July 2020
Gregory Dean's avatar
Gregory Dean

Absolute life saver.....

5
With everything getting on top of me I didn't know where to turn to I simply buried my head in the sand.Then one simple phone call changed everything,helping me get a foothold on things,all the questions I needed were answered and the help is always there and for that I will always grateful... Reviewed on: 8th July 2020
A mac's avatar
A mac

Help when I needed it

5
Easy to use, helpful, and sorted things for me Reviewed on: 8th July 2020
Paul's avatar
Paul

The Best

5
Stepchange stopped me from total despair ,I was contemplating dire things!! They gave me hope! I have been with them throughout by debts and they are always very professional, friendly and helpful! For anyone who is struggling financially I would recommend Stepchange as the people to go to! They are the Best! Reviewed on: 8th July 2020
David Gill's avatar
David Gill

Helped me gain back control!

5
Stepchange has really helped me gain control of my finances again and I can see the light at the end of the tunnel with my debts which is such a relief. Reviewed on: 8th July 2020
Rachel Doxford's avatar
Rachel Doxford

They are very efficient and understanding

5
Because of stepchang I can sleep at night in this challenging times Reviewed on: 8th July 2020
Kate 's avatar
Kate

Helped me to sleep at night.

5
Stepchange helped me to get my finances back on track when I had overcommitted. They helped me to formulate a debt management plan which I have had for 1 year now. With realistic budgeting I now expect to be debt free in under 4 years. I would strongly recommend this service to anyone who is struggling with debt worries. Reviewed on: 8th July 2020
Sue T's avatar
Sue T

Extremely helpful

5
Very helpful and understanding and not judgmental. Very professional. Reviewed on: 8th July 2020
Anna's avatar
Anna

Fantastic Service

5
Fantastic charity very helpful and excellent guidance and advice. Reviewed on: 8th July 2020
S Jordan's avatar
S Jordan

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