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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11171 reviews)

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4.96

Based on 11,171 reviews, last reviewed 9th May 2025

150% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent care in a crisis My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we we... Read more Reviewed on: 9th May 2025

Latest lowest rating:

1

Poor advice My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went ... Read more Reviewed on: 22nd April 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (11171)

Stepchange are amazing

Dont know how I would have coped without them over the years they have been very supportive kind and professional and helpful. I cannot thank them enough I would definitely recommed them. My son got into a lot of debt with gambling taking out credit cards thanks to stepchange he is now debt free has a detached house a great job and wedding planned and changed his life around. So a thank you from him too. Reviewed on: 11th June 2024

DROWNING IN DEBT

FROM THE MINUTE I CONTACTED STEPCHANGE I FELT A BIG WEIGHT LIFTED OFF MY SHOULDERS. I HAD SEVERAL CREDIT CARDS AND WAS STRUGGLING TO MAKE THE MINIMUM PAYMENTS ON THEM. I WAS BORROWING FROM ONE TO PAY ANOTHER. I STRUGGLED TO SLEEP AS I WAS SO WORRIED ABOUT MY SITUATION. STEPCHANGE REASSURED ME FROM MY FIRST CONTACT THAT THEY WOULD HELP ME TO FIND A WAY TO SORT EVERYTHING OUT, AND THEY DID. THE FIRST STEP WAS THEM CONTACTING ALL MY CREDITORS TO ARRANGE BREATHING SPACE WHILST THEY HELPED ME TO WORK OUT A BUDGET. FOR THE FIRST TIME IN YEARS I MADE A BUDGET WHICH WAS MANAGEABLE AND I WAS ABLE TO STICK TO. I'M SO GLAD I TOOK THAT FIRST STEP IN CONTACTING THEM. Reviewed on: 9th June 2024

Very helpful and understanding.

Very helpful and understanding. A lot of stress and worry has been removed. Thanks Reviewed on: 8th June 2024

The management of money is good.

The management of money is good. Resolving issues not good. Reviewed on: 7th June 2024

Reassuring and easy who could ask for more!

Reassuring and easy who could ask for more! Reviewed on: 6th June 2024

Really helpful, given me more control and less sleep...

Really helpful, given me more control and less sleepless nights Reviewed on: 6th June 2024

Very understanding and non judgemental staff.

Very understanding and non judgemental staff..always helpful Reviewed on: 6th June 2024

Several years ago we were in deep financial trouble.

Several years ago we were in deep financial trouble. Fortunately a friend suggested that we should contact StepChange and, after a successful application, we have never looked back. Several options were given and we chose a debt management plan as it best suited our circumstances. After this there were no more unpleasant phone calls, mail or callers at the door. Good advice was given when setting budgets throughout the plan and monthly payments were made throughout. Now nearing the end of plan, pleased to recommend to anyone with a similar problem in future. Reviewed on: 5th June 2024

Confidence builder

Step change took me from a suicidal state and given me back my confidence by taking me step by step Reviewed on: 4th June 2024

Step Change DMP

Step Change were very helpful in their initial advice and setting up the DMP Reviewed on: 4th June 2024

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