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Swiftcover: Car Insurance reviews

View other Swiftcover products
2.88
Based on 46 reviews, last reviewed 30th Dec 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
28%
See only 3 star reviews
2%
See only 2 star reviews
7%
See only 1 star reviews
30%

Latest highest rating:

5

Easy to set up, competitive, easy to manage Easy to set up, competitive, easy to manage Reviewed on: 23rd August 2024
Kemi's avatar
Kemi

Latest lowest rating:

1

Worst Customer service if you need to make a claim!!! Made a claim for small car park accident in October no communication from Swift cover after endless emails & phone calls chasing. Swift cover say knew... Read more Reviewed on: 30th December 2024
Mrs Hancock's avatar
Mrs Hancock
Read all reviews See your review

About this product

Swiftcover car insurance reviews on Smart Money People come from drivers like you! You can read these honest Swiftcover car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Swiftcover before, you too can write a short Swiftcover car insurance review here to help other drivers. Smart Money People is the UK's leading ...

Swiftcover Car Insurance reviews (46)

Review of the Swiftcover, Car Insurance:

Flexible and straightforward

4
Swiftcover have a good online portal for managing my policy, although some fees are higher than I'd like. Reviewed on: 14th August 2016
Steve Higgins's avatar
Steve Higgins

Terrible Claims Service - Avoid this Company

1
No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got answered - joke of a company - avoid Reviewed on: 31st May 2017
Richard's avatar
Richard

Cheaper than Tesco

5
I used Tesco for years for car insurance before realising I could get it so much cheaper with Swift Cover. In this case the Tesco saying of every little helps really didn't apply Reviewed on: 27th February 2017
Sammy Williams's avatar
Sammy Williams

Appalling customer service

1
Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or eve... Reviewed on: 11th November 2016
Melissa Dunn's avatar
Melissa Dunn

About as much fun as reconstructive rectal surgery

1
I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of cancellation. If I want to take it out again I have to pay the deposit again!!!!!) They don't return customer phone calls and hold times to speak to someone are very long. They hide their telephone number on their website to ma... Reviewed on: 27th October 2016
Spike Patching's avatar
Spike Patching

simple

5
simple no hassle to use love the website and the ammendments I can make myself therefore saving money on administration fees Reviewed on: 16th October 2016
Louise Butler's avatar
Louise Butler

Swiftcover (AXA) AVOID

1
Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was sett... Reviewed on: 13th October 2016
Paul Campbell's avatar
Paul Campbell

Poor

2
Very difficult to get in touch with Reviewed on: 14th August 2016
Keshia Esgate's avatar
Keshia Esgate

Excellent processes and customer service

5
I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward and the representatives pleasant to deal with. Reviewed on: 1st August 2016
Paul Mawson's avatar
Paul Mawson

Car Insurance Reviewer

4
Easy to use company no problems so far Reviewed on: 18th July 2016
Mapk Nehpets's avatar
Mapk Nehpets

Car Insurance Reviewer

2
Slow, poor communication and took a year to deal with my claim. Terrible! Reviewed on: 14th July 2016
Claire Bay Scott's avatar
Claire Bay Scott

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