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Swinton Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.8 (110 reviews)

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2.43

Based on 110 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

If I could give them ZERO I would I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as... Read more Reviewed on: 5th July 2024

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About this product

We collect Swinton car insurance reviews to give you insight into what you can expect as a Swinton Insurance policyholder.

Swinton was founded in 1957 and by 1987 had 220 branches nationwide. Swinton now offers a variety of motor insurance policies, with all comprehensive policies including a promise of market value payouts.

We all prioritise different things from a car insurance policy, so check customer reviews first to see if a company can meet your requirements. Perhaps your main concern is a wide range of additional extras that can be added to your policy? Or you may simply be looking for the highest level of protection within your budget. Read the Swinton car insurance reviews on Smart Money People to see how genuine customers rate their policies with Swinton.

Have you had a car insurance policy with Swinton? Were you satisfied with the cost of your premium? Was the sign-up process simple? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Whether good or bad, share your experience with others by writing a Swinton car insurance review today. Together, we can help people like you make better decisions.

Swinton Insurance Car Insurance reviews (110)

Review of the Swinton Insurance, Car Insurance:

disappointed

If you have to change your name oh address they charge you for it Reviewed on: 28th March 2016

The very best for car insurance

I've been unlucky enough and had to make 2 claims recently for my car that I recently purchased. First someone hit my car in a public car park and drove off and then again someone pulled out on me and I reversed to avoid the collision and into a bollard. Both times the claims process was quick and painless and they helped rectify the issue. Payout was quick and the customer service agents were helpful and friendly. Would highly recommend. Reviewed on: 22nd August 2021

Really bad service

All sorts of problems. If you say you get paid on 7th so can't pay on 6th, they say its fine we have adjusted this. And then they continue to take it on the 6th. Which it bounced on my credit file. This kept happening and I have had to cancel, really bad company. I had 4 bad issues in 3 months, always begging for my money. One time it old them I get paid 300 I can pay 173 and they took nearly 250 I was literally in shock and all they did was say sorry. Please don't use this company. Plenty mire with good reviews. Reviewed on: 15th June 2021

Theives

Cancelled my policy 9 months in and because I brought online they charged me an extra £40 for cancellation charges. Which was half my original policy. Refused to continue the policy because I had sold my bike. And no waving of cancellation fee because I took the policy out online. Will never use swinton again. Reviewed on: 29th May 2021

£39 pounds to amend policy for installing a towbar

Got quoted £39 for adding a towbar to my car in my car insurance policy; not only that I tried several dates using their online procedure for amending the policy and always got quoted £39; even once I forgot to put the modification and still got quoted £39 to amend policy. Looks like a flat rate to modify policy. When contacted the customer service they didn't care much and told me they are just brokers and is nothing to do with them. Reviewed on: 25th May 2021

Appalling!

I have never dealt with a company like this in my life! One word.... Appalling! After my Mother's partner passing in July she has had nothing but threatening letters asking for the outstanding balance as his insurance hasn't expired!! What? He has passed away!!!! After emailing them the relevent documentation proving he had passed away and been cremated we were told the account was now closed.... However.... She is STILL continuing to get threatening letters. The most recent arriving today October 28th. Absolute joke. If she hasn't been through enough. After calling again this evening and telling them what an embarrassment they were the call was answered by a cocky individual by the name of Luke! He didn't even apologise once for the inconvenience, let alone her loss. He wouldn't even give me the name or an email address of a manager and wanted to do nothing more than antagonise me even further. What delights you have representing your company! Bravo! I have requested an email from a senior manager tomorrow (for the third time), informing that the account has now been dealt with and closed. I'm not holding my breath. Please give these guys a wide berth. God forbid a love one passes whilst in contract with them. Charlatans! Reviewed on: 28th October 2020

Excellent Service

Excellent service and the website is easy to navigate around. I decided to renew my policy with Swinton as I was pleased with their overall performance and customer service. Thank you Reviewed on: 13th July 2020

RIP off nobs

Rip off there wanting 600 pounds off me I only been with them 14 days Keep away from them Do Not Go With them Reviewed on: 28th May 2020

Scammers!

Just a bunch of scammers. The experience was cost me 635 pounds. Stay away from the Muppets. Reviewed on: 3rd May 2020

Appalling service

Swinton insurance turned out to be a nightmare even before the insurance kicked in. Due an error, of which we had no part whatsoever, Swinton made upsetting and urgent demands the night before Christmas, threatened repeatedly to cancel our insurance, and made changes to our no claims history to a period before we became their clients. Throughout our interactions with the company, customer service has proven to be unreasonable and unfriendly. Overall, becoming Swinton's clients has proven to be a thoroughly unpleasant experience. Reviewed on: 27th February 2020

Terrible Company To Deal With When Car Is Stolen

Terrible Company! I will never use Swinton Car Insurance Company again. I had a BMW stolen in June. They didn't really do anything other than chase money from me. The underwriter were great and done everything they needed to. Swinton on the other hand decide to chase me for £285 when I only had £160 left to pay on the policy. I've paid the full amount to get rid of these pests but will never use them again. I would seriously consider not using them as if you have a car stolen you won't get any support or courtesy car and all they will do is hound you for your money. Reviewed on: 22nd January 2020

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