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Swinton Insurance: Car insurance reviews

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2.47
Based on 113 reviews, last reviewed 21st May 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
31%
See only 4 star reviews
12%
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5%
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6%
See only 1 star reviews
46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024
Kate M Jones's avatar
Kate M Jones

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025
Dean Scott's avatar
Dean Scott
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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

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Swinton Insurance Car insurance reviews (113)

Car Insurance Reviewer

2
They are the only company that I have com across that still require me to go to or post things to a branch to set up my insurance. They promised cash back that I had to chase and they renewed my policy when I had asked them not to. They would also only give me their best price if I talked to a woman on the phone. Absolute disgrace. Reviewed on: 20th July 2016
Sam Swain's avatar
Sam Swain

Car Insurance Reviewer

4
Really easy to set up, and had all the essential features as standard. I'm happy so far! Reviewed on: 16th July 2016
Rachael Medley's avatar
Rachael Medley

Are Swinton really scammers?

1
I filled in a request for quote online on a third party website to insure a work van for my own pest control firm. Swinton's sales person phoned me the next day among a flood of phone calls from their competitors. I let myself talked me into taking a policy with them. However all that Swinton was interested in was to receive payments. Swinton has never sent us a cover note, insurance schedule or terms and conditions of business with them. Swinton ommited to tell me they were going to use underwriters Ageas before signing a credit agreement. Later Swinton failed to deliver the service I have paid for and I had no other option but to cancel further payments to the scammers. Reviewed on: 15th June 2016
Martin Kroupa's avatar
Martin Kroupa

disappointed

3
If you have to change your name oh address they charge you for it Reviewed on: 28th March 2016
Michelle Simpson's avatar
Michelle Simpson

CheekyCharges

2
Was charged £25 to change my address on my policy - I thought this was unfair as moving house is expensive enough! Reviewed on: 18th March 2016
Yvette D's avatar
Yvette D

Cheeky Charges

2
Was charged £25 to amend someone on insurance as no longer being a learner having passed their test. I was gobsmacked when I had to pay it! Reviewed on: 15th March 2016
Stefalfie's avatar
Stefalfie

CheekyCharges Campaigner

5
Always available to help. Office is local Reviewed on: 27th February 2016
Anonymous's avatar
Anonymous

Really Good

5
Excellent staff and excellent customer service skills used. Staff were willing to go the extra mile to help with my enquires and provided me with loads of information, without me even having to ask for it. i also received good commendations on other products. Reviewed on: 12th November 2015
Char's avatar
Char

Always there for us

5
It is a company that also he is near us physically (his office is in our village) he also provides a personal style and individual touch, helping and providing the best solution to our needs Reviewed on: 5th November 2015
Dacores's avatar
Dacores

Agresive, unhelpful customer service

1
After looking for car insurance on comparison sites I decided to check out Swinton. The sales staff on the phone were helpful (or so I thorght at the time), and found me a good deal on my L200. Everything was fine, direct debt set up, no worrys. After the 2nd payment was taken I was taken I recieved a letter from Swinton saying my insurance had been canceled. The following month thay took out double the usual direct debit payment plus a "Cancelation fee". Puzzeled, I phoned customer service and asked 1. why had thay canceled, 2. why had thay taken double payment, 3. why I had to pay cancelation fee when thay canceled the policy. The custumer service staff was abusive saying it was my fault thay had to cancel the policy as an L200 was classed as a van. Since that was the same vehicle I insured I could not see the problem. Every month since I recieve another bill for unpaid account, even though the policy was canceled 6 months ago. Reviewed on: 8th September 2015
DawnR's avatar
DawnR

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