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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.75 (113 reviews)

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2.41

Based on 113 reviews, last reviewed 21st May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

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Swinton Insurance Car insurance reviews (113)

Impressed

Swinton - been extremely impressed with their service, the cheapest around for me and their customer service whenever ive needed to ring them is top notch :D Reviewed on: 27th February 2017

No reward for staying

I'm with Swinton, who after sending me a renewal with a hefty increase managed to reduce it significantly after a phone call. I'm happy with the service I receive, but wish that loyal customers were rewarded for staying. Reviewed on: 27th February 2017

poor customer service

This year I was lucky enough to purchase a new car. On informing Swinton I discovered from one of their employees they could not insure my new car. I put this down to the fact it was new with little detail but another insurance company I contacted insured the new car immediately. I cancelled Swinton insurance and the remainder left on the insurance was refunded to my bank account. I was phoned back by Swinton straight away as the individual at Swinton had made a mistake and refunded me too much money. The same individual informed me that there would be some figures appearing on my account but this would rectify the error. I accepted this and understood the situation. This was in November 2016 yesterday 11 January 2017 I receive a letter from Swinton informing me I owed them £25 and this s now being referred to their debt collecting agency but if I want to resolve this immediately I would avoid a £25 admin fee. Understandably annoyed by this I called Swinton and was forwarded to the department dealing with debt. They did not have any details of me and I explained my frustration as I wanted to resolve this situation quickly even though it was a Swinton error initially. It was first suggested I went into my local Swinton branch however I have no idea where that is as my business was conducted online. As this was a new case I was told my fold/case had not arrived with that department and call back in 3 - 4 days. I am so exasperated because:- *the letter I received yesterday was quite strong for a first contact informing me of the money I owe. *I couldn't use Swinton to insure my new car and remain with them *I have to call back in 3 - 4 days to pay the money owed. *I was told to go into my local branch! where is that and why? I initially wanted to remain with Swinton and found it difficult to stay a loyal customer due to the customer service dealing with transferring my insurance to a new car, closing my insurance, paying money owed due to Swinton error, and lack to help just an empty sorry from the poor individual receiving my, calm, explanation of my annoyance. I will avoid Swinton because of this experience. Reviewed on: 12th January 2017

Best I Could Find

This is my second year with them. I found that they beat all other quotes i could find for the same package. Reviewed on: 14th October 2016

Great all round service

Great value. Fantastic customer service. Reviewed on: 18th September 2016

Helping

Very helpful and sorts problems out very quick Reviewed on: 13th September 2016

Very old fashioned business model and very poor value for renewals

I joined Swinton due to the cheap price that I was offered and a cash back offer through a cashback website. I was initially shocked that I had to physically post several items to a branch and that the opening hours of the branch seemed to hark back to the 1970's. When the cash back was due to be paid I had to wait for approximately 6 months. They did eventually rectify this after much pursuing from me. They then phoned me when I needed to renew and as I was busy I asked for information to be sent to me. I was told that they would not offer me the best price unless I had a conversation with the woman from the branch so I told them not to renew my policy as I did not like their business practices. Despite this they renewed my policy anyway at around twice the cost that I could get the same policy elsewhere. I will never be using them again even iff they gave away insurance for free. Reviewed on: 28th August 2016

Car swap.

IF YOU WANT TO SWAP THE CAR THEY ADD A NEW FULL YEAR POLICY ON THE TOP OF EXISTING ONE !!! In my case additional £680 ! Don't take the Swinton. Reviewed on: 28th August 2016

Re-newal

The only company that did not raise it's prices at re-newal time and were the cheapest. Reviewed on: 26th August 2016

Rip off dont use

I am a motor trader and we constantly arrange insurance as a free service for our customers Whenever a customer says they are with swinton we say "oh no not swindle" we have found that without any doubt they have been ripped off we constantly save our customers up to £700 one of our customers was paying over 200 for rac cover, what a joke should be ashamed of themselves. Reviewed on: 25th August 2016

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