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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (112 reviews)

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2.45

Based on 112 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Con Artists - avoid at all costs! I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' ... Read more Reviewed on: 17th March 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (112)

Review of the Swinton Insurance, Car insurance:

Friendly & helpful

After many years of staying with the same company, “the post office”I decided to switch, I spoke with an extremely polite and helpful lady, as well as saving money, I was impressed with the experience, after all “good manners are free”! Later that week after telling the post office why I was cancelling, I received a renewal quote from them in the post, it had gone up! Reviewed on: 11th September 2018

Poor

Poor service Not aware of products Waste of time Reviewed on: 3rd September 2017

Good communications

Before the government upped the prices Swinton were brilliant. Brilliant to talk to on the phone and handle all queries both online and via phone. Reviewed on: 1st September 2017

Accessible and get value for money quotes

I eventually moved from another national insurance broker (the AA) to Swinton because I found the former to be too commercially driven and the prices were rising above the competitive rate. I found Swinton be good at giving me choices so I could pick a lower price with great cover. They also have a better customer response - through their easy accessibility and general openness and helpfulness. The impression I get from Swinton is they provide focus on giving a good customer response and then the good commercial business will follow as a natural consequence. Well done Swinton, keep it up. Reviewed on: 1st September 2017

Incompent and misleading

Don't believe their statement about claims help. I was misled and passed to Hertz Accident Support who only seek to make money out of your misfortune. In industry for over 20 years and have never seen such incompetence as I was subjected to. FINANCIAL OMBUDSMAN found against Swinton in my case! Avoid this Insurer at all costs. Seek cover elsewhere! Reviewed on: 6th August 2017

Perfect customer service

excellent customer service. Easy to negotiate after a bump! Reviewed on: 15th July 2017

swinton you cant beat em

Treated like an important customer Reviewed on: 4th July 2017

Good

Yes I would always recommend getting this insurer Reviewed on: 22nd June 2017

Absolutely awful

Swinton well they are absolutely awful. Business practices from 20 years ago and very poor customer service. Reviewed on: 28th February 2017

Impressed

Swinton - been extremely impressed with their service, the cheapest around for me and their customer service whenever ive needed to ring them is top notch :D Reviewed on: 27th February 2017

No reward for staying

I'm with Swinton, who after sending me a renewal with a hefty increase managed to reduce it significantly after a phone call. I'm happy with the service I receive, but wish that loyal customers were rewarded for staying. Reviewed on: 27th February 2017

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