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Swinton Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.25 (51 reviews)

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2.89

Based on 51 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

27%

33%

Latest highest rating:

4

I've felt protected in my flat contents insurance wi... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing t... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Extortionate renewal charge My elderly mums home and contents insurance jumped this year to £50 per month! What a rip off. We have cancelled the policy and now pay £12.10 per mo... Read more Reviewed on: 30th December 2023

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About this product

Finding the right insurance provider can be difficult with such a wide range of providers and policies on the market. At Smart Money People, we aim to make this process easier for you. We collect Swinton home insurance reviews to help you make an informed decision when choosing your new provider.

Swinton offers both buildings and contents insurance, as well as a combined policy. Choose from three levels of cover: Essentials, Standard and Premier. Each level of cover can be made more robust with additional extras, such as home emergency cover, legal expenses and more. Swinton also offers specialist home insurance policies. These include non-standard builds, timber frame properties, listed buildings, flood risk properties and more.

Does Swinton sound like the right insurer for you? Our Swinton home insurance reviews can give you valuable insight into what you can expect as a policyholder. Learn how satisfied customers have been with their policies and whether they would renew them. Read about policyholders’ experience with the customer service team. Find out more about the specialist options available and how suited they are to each circumstance.

Have you had a Swinton home insurance policy? Share your honest experience with others on Smart Money People. Tell us what policy you chose and which level of cover you opted for. Were you satisfied with the cost of your premium? Did you need to make a claim on your policy, and if so, how well did Swinton handle it? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a Swinton home insurance review today. Together, we can help people like you make better financial decisions.

Swinton Insurance Home Insurance reviews (51)

Review of the Swinton Insurance, Home Insurance:

Inept

I have a combined buildings and contents policy with Swinton, I massively regret going for the cheapest option. Swinton don't actually seem to do anything, if you call them, you actually are calling a company called marker study, every part of the policy is farmed out to a different company, meaning it is close to impossible to actually get anyone to take responsibility, they all try to blame the other companies. They have been a nightmare to deal with, being passed from company to company with no accountability. Reviewed on: 30th August 2023

I've felt protected in my flat contents insurance wi...

I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing their loo with flushed away baby wipes I didn't manage to claim. As the overall damage cost was actually just under the excess amount. I've felt generally otherwise well protected in my flat contents insurance. Reviewed on: 23rd August 2024

Extortionate renewal charge

My elderly mums home and contents insurance jumped this year to £50 per month! What a rip off. We have cancelled the policy and now pay £12.10 per month. She's never made any claim either. Reviewed on: 30th December 2023

Charged for a claim that wasn't paid

I'm looking to cancel my policy with Swinton. I would expect the premium to not be paid for the remaining period of the policy. Instead, Swintons are charging me nearly £300. The reason is an unsuccessful claim that we made a couple of months prior. My son's bike was stolen, and I wasn't sure if it was covered by our policy. When I spoke to the team to ask, they suggested that I claim as that would be the only way to find out for sure. Which I did. It turned out not to be covered. Shame, but I accept that - if it's not in the policy, then it shouldn't be paid. But now I come to cancel the policy, and instead of having the remaining premium cancelled, Swinton are asking me to pay £287 for the claim that wasn't covered. Is that not beyond ridiculous? Reviewed on: 12th September 2023

Not much

The company they use for payments charges 25.00 if you miss a payment Reviewed on: 24th August 2023

Terrible, don't touch

We had water damage to our roof after a period of heavy rain. This company sent an awful loss assessor/ contractor (not building surveyor as we were told was coming) spent 10 minutes at the house to decide we were not covered as it wasn't a storm as there were no high winds. On the inspection summary form there was no info for cause of damage. He was rude and dismissive we will be getting our own independent survey from a professional. Reviewed on: 16th August 2023

Great product

Easy process, add ons explained and easy to complete the form. Documents easy to understand. A great product which suits our needs. Reviewed on: 27th July 2023

Not recommend

Not recommend! I have to pay cancellation fee even I didn't sign my contract. They renewed automatically. Be careful everyone Reviewed on: 27th April 2023

Treated like a criminal

I bought my policy back in march 2019 via compare the market. I have never defaulted on my payments and have received the renewal email each year stating that if you are happy to proceed you need to do nothing and payments will carry on. They also asked if my situation had changed, which it hadn’t from when I started the policy. On Friday 25th November I was broken into and my home ransacked, several personal things were taken along with my sons car! I contacted Swinton and started my claim. I was contacted by them asking me about a CCJ I had, yes I replied I do have one back in 2019 but I was never asked about wether I had one and I do not understand what difference this makes to my claim? After almost 6 weeks of several phone calls asking me the same questions and being treated like I was the criminal not the victim I have received and email today telling me the policy has been cancelled and I need to pay the balance to them?? And also the claim was rejected due to me having a CCJ!! The CCJ that I was never asked about…. I will not be paid for the stolen items and I now do not have insurance on my home either, they emailed me to let me know which I find very unprofessional. When dealing with a break in the last thing you need to add to the stress and worry is your insurance company letting you down. I hope no one has to deal with what I have gone through/going through. Stay away from this insurance broker especially when using compare the market etc as they do not ask the questions they need answering so therefore selling false policies. They were very happy to take my monthly payments but sadly when needed to pay out everything changed. Reviewed on: 2nd January 2023

Absolutely rubbish

If I could give zero stars I would. Absolutely useless. My 85 yr old mother has the gold home emergency cover. Boiler broke 14 days ago 15 th Dec, 5 days later an engineer turned up, needs parts. 3 days later the parts haven’t arrived. Then next day parts haven’t arrived and it’s 2 days before xmas. 13 days after first phone call, 3 days after Xmas another engineer turns up with some parts but not all and thinks he’s repairing just a leaking boiler. The boiler was leaking but also didn’t work. It worked for 1 hour after he left. Got up today. Not working. A vulnerable 85 year old disabled lady left without hot water and heating over Xmas and now it looks like new year as well. All I get when I phone is , sorry for the inconvenience but there’s nothing we can do, we’ll send an engineer out. Swinton blames the contractors, contractors blame Swinton. My mum has had this insurance for 12 years and used it once. Absolutely disgraceful Reviewed on: 29th December 2022

Great value

Best value for money available for my circumstances Reviewed on: 15th August 2022

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