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Lindsey Flint

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Review of the Swinton Insurance, Home Insurance:

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Treated like a criminal

I bought my policy back in march 2019 via compare the market. I have never defaulted on my payments and have received the renewal email each year stating that if you are happy to proceed you need to do nothing and payments will carry on. They also asked if my situation had changed, which it hadn’t from when I started the policy. On Friday 25th November I was broken into and my home ransacked, several personal things were taken along with my sons car! I contacted Swinton and started my claim. I was contacted by them asking me about a CCJ I had, yes I replied I do have one back in 2019 but I was never asked about wether I had one and I do not understand what difference this makes to my claim? After almost 6 weeks of several phone calls asking me the same questions and being treated like I was the criminal not the victim I have received and email today telling me the policy has been cancelled and I need to pay the balance to them?? And also the claim was rejected due to me having a CCJ!! The CCJ that I was never asked about…. I will not be paid for the stolen items and I now do not have insurance on my home either, they emailed me to let me know which I find very unprofessional. When dealing with a break in the last thing you need to add to the stress and worry is your insurance company letting you down. I hope no one has to deal with what I have gone through/going through. Stay away from this insurance broker especially when using compare the market etc as they do not ask the questions they need answering so therefore selling false policies. They were very happy to take my monthly payments but sadly when needed to pay out everything changed. Reviewed on: 2nd January 2023

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